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tygrysek199620
Stadia Player
Stadia Player

Ghost recon breakpoint game save disappeared

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Hi today i launched my ghost recon breakpoint and i was if i was playing for the first time. My ancient profile disappeared and the game created a new one for me. What's going on? 

65 Kudos
Best Response
DanFromGoogle
Community Manager
Community Manager
Hey all. Ubisoft has announced there will be compensation for the save issue. All Stadia players will receive 20,000 Skell credits and 700 Ghosts coins. As always we appreciate your ongoing patience with this issue.
 
 
If you are still experiencing issues, please reach out to Ubisoft support directly.
 
 
 

View Best Response in original post

3 Kudos
282 Replies
nstirton
Founder
Founder

My data still isn't back. Spoke with Ubisoft support this morning; they took my username, email address and save slot that I've lost. 

Long story short - they were aware of the problem, raised it up the line, I have to wait and see, and they said they can't promise to get my data back. They have no idea *why* this has happened. At this point I'm not convinced it'll be fixed; they don't seem concerned at all. Their excuse - "there's a lot of data to work thru".

 

Pretty pathetic. 

1 Kudo
natid4
Stadia Player
Stadia Player

I am having the same issue.  Can you please help me to restore my character and progress? I reached out to Ubisoft but no luck yet :disappointed_face:

 

2 Kudos
Medelcartel
Stadia Player
Stadia Player

Contact them on twitter 

1 Kudo
natid4
Stadia Player
Stadia Player

thx @Medelcartel I DM'd them on twitter and got the issue resolved.

0 Kudos
blitt
Stadia Player
Stadia Player

I put in a ticket with Ubisoft a week ago, followed up yesterday, response below. It seems as though some have had their save data restored, fingers crossed. I know this is supposedly strictly an Ubisoft issue but this will be the make or break for me on the Stadia platform. Why? Well, I have a rock solid 1GB fiber connection, zero issues streaming anything else but have had at least a hundred glitchy connection issues with Stadia over the past year. The usual stuff, severe lagging, dropped frames, pixelization, audio issues etc. I consider myself to be very patient with stuff like that and still I'm near the end of my patience with the platform.

Thank you for contacting Ubisoft Customer Support.
Sadly it looks like the game team is still currently investigating this issue. At this stage we can only suggest checking the game's forums for further updates or here for updates as well.

 

0 Kudos
Medelcartel
Stadia Player
Stadia Player

Tag them on twitter you’ll se the fast response and they will solve the problem in the matters of hours 

0 Kudos
Icosphere
Stadia Player
Stadia Player

I was told from Ubisoft that they are still investigating the issue - I cannot see how some users have their saves restored and others still not seeing this.

We'll just need to wait and see if they are able to restore the games.

1 Kudo
Medelcartel
Stadia Player
Stadia Player

Contact them on twitter, and give them all the information about your account.

0 Kudos
sn0wf0x333
Founder
Founder

My brothers had the same issue but Ubisoft was telling them it has been fixed. Be sure to login to the game to check your characters, one character has all the gear and equipment returned but is still Level1 and no progress/missions completed (so Ubisoft partially fixed). Other brother's character still has nothing after days reporting to Ubisoft.

-•=»‡«=•-\\\_sn0wf0x333_///-•=»‡«=•-
1 Kudo
Medelcartel
Stadia Player
Stadia Player
  • Where are you reporting?
0 Kudos
mastandr
Stadia Player
Stadia Player

By my count we're 12 days in, and this is not solved (for me, and for many others, it seems). Pretty disappointing.

1 Kudo
Medelcartel
Stadia Player
Stadia Player

Contact Ubisoft support, is not a stadia problem.

0 Kudos
mastandr
Stadia Player
Stadia Player

Oh I did that at the outset, and I do understand its root cause is apparently at Ubisoft, but I don't hold Stadia blameless. It's like if a car manufacturer had an issue with the seats 100s of thousands of its cars, and they said hey it's not our issue, so you (our customer) need to contact our seat supplier. It's their problem, not ours.

Well, I have done that. But I'd say the party that really needs to be riding Ubisoft/the "supplier" until the issue gets fixed is Stadia/Google, not me. The issue arose on, and uniquely affects, only Stadia's copies of the games, so it's still a Stadia problem.

0 Kudos
DanFromGoogle
Community Manager
Community Manager
Hey all. Ubisoft has announced there will be compensation for the save issue. All Stadia players will receive 20,000 Skell credits and 700 Ghosts coins. As always we appreciate your ongoing patience with this issue.
 
 
If you are still experiencing issues, please reach out to Ubisoft support directly.
 
 
 
3 Kudos
Stadic
Stadia Player
Stadia Player

@DanFromGoogle Much appreciated for the updat! I was jist about to ask how everything was doing with Ghost Recon.

0 Kudos
TLCDragonfyre64
Stadia Player
Stadia Player

I just loggged in and again still my saves are not showing up.in the game

where is the exact link to the Ubisoft forum page for this issue

TLCDragonfyre64#3184

0 Kudos
emendemon
Stadia Player
Stadia Player

I had 500K Skell credits. Thanks.

0 Kudos
Nintindu
Stadia Player
Stadia Player

My Breakpoint save is still missing. I have been in contact with Ubisoft on an open support ticket since May 31st, when the issue was supposedly resolved, but no luck yet. This is really frustrating.

1 Kudo
alessandro1
Founder
Founder

Buongiorno, per quanto mi riguarda i progressi sono ancora persi.. e non riesco a contattare l'assistenza ubisoft.

potete fornirmi indicazioni? grazie

0 Kudos
Mauzil
Stadia Player
Stadia Player

io avevo scritto a Ubisoft e Stadia su Twitter.
A Ubisoft avevo anche scritto direttamente indicando i riferimenti dell'account Stadia

 

0 Kudos
Oneyael
Stadia Player
Stadia Player

Hi, my saved game is still missing. How can I get in contact with Ubisoft. No link or else is working right now. Kind regards. :smiling_face_with_smiling_eyes:🙋‍:male_sign:

0 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hi @Oneyael,

I was able to get ahold of them via Twitter chat when I personally reached out to get my saves back. Good luck!

Best,

James

0 Kudos
Jocke404
Founder
Founder

NEWS: in order to get all your stuff back you need o contact Ubisoft support because it is not Stadia's mistake. I contact ubi and they give me all my stuff back and now I'm playing normally, like nothing appened

0 Kudos
Gtime33
Stadia Player
Stadia Player

Same thing happened to me with my GRBP - super frustrating to lose hundreds of hours. We need a resolution!!

0 Kudos
Akira1
Stadia Player
Stadia Player
I have the same problem and I write from Italy.
I had reached 32% of the story.
I opened the problem to Ubisoft with the chat, but still today the problem persists. help me

 

0 Kudos
Darklord793
Founder
Founder

Yep. Looks like my player stats have been completely lost and my game started from the beginning. I think I was in rank 140+ something and now its at 1. I lost all the unlocked weapons, blueprints and characters. I do have an extensive playtime both solo and co-op. My friends have not experienced this. Its 06.13.22 and the issue still remains and no compensation credits or ghost coins were provided. I hate to have to do this to Stadia. There's still a bunch of us who believe in this platform.

0 Kudos
MrBusiness
Stadia Player
Stadia Player

Ubisoft reached out to me that they fixed it and it is just not true, so disappointing

1 Kudo
nstirton
Founder
Founder

I had raised the issue with Ubisoft directly too. Email from them yesterday saying its fixed - it's not.

What a way to follow up a terrible issue affecting an entire platform - radio silence for days, then false claims of the issue being fixed. 

It's going from bad to worse for Ubisoft. 

0 Kudos
JBob24
Stadia Player
Stadia Player

Same here. My support ticket said it was fixed, it was not.  430+ hours plus money spent in game still lost.

1 Kudo
Ajbuzz1n
Stadia Player
Stadia Player

All my saved data is gone. How do I get it back ??? 

help !!!!!

0 Kudos