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tygrysek199620
Stadia Player
Stadia Player

Ghost recon breakpoint game save disappeared

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Hi today i launched my ghost recon breakpoint and i was if i was playing for the first time. My ancient profile disappeared and the game created a new one for me. What's going on? 

65 Kudos
Best Response
DanFromGoogle
Community Manager
Community Manager
Hey all. Ubisoft has announced there will be compensation for the save issue. All Stadia players will receive 20,000 Skell credits and 700 Ghosts coins. As always we appreciate your ongoing patience with this issue.
 
 
If you are still experiencing issues, please reach out to Ubisoft support directly.
 
 
 

View Best Response in original post

3 Kudos
282 Replies
costantinom
Stadia Player
Stadia Player

Same here. I have lost completely my profile

1 Kudo
konuohas
Stadia Player
Stadia Player

Yesterday I checked and my profile was back but weapons, gears, weapon attachments, and skell credits are all gone. I am worried that this is taking this long to fix, and the likelihood that we will not get many things back seems real.

1 Kudo
Mauzil
Stadia Player
Stadia Player

I try now and all is restored.

I'm in italy

 

1 Kudo
konuohas
Stadia Player
Stadia Player

When you say, does that include weapons, gears, attachments and skell credits?

0 Kudos
Mauzil
Stadia Player
Stadia Player

Yes. I controlled now and I have all

- weapons

- skell

- missions

- xp

- abilities

I try to play some minutes, and it seem the game stores data again.

1 Kudo
konuohas
Stadia Player
Stadia Player

I just checked mine and still don't have weapons and all that good stuff back. I am in the USA. I will have to reach out to them. Thank you for the info.

0 Kudos
Medelcartel
Stadia Player
Stadia Player

Nothing here

0 Kudos
Mauzil
Stadia Player
Stadia Player

Hi all. I try to play for some minutes and seem all is ok

 

 

1 Kudo
DanFromGoogle
Community Manager
Community Manager

Hey all. This issue is currently being worked on by Ubisoft. Please contact Ubisoft support if you are still experiencing issues with your save data.

https://discussions.ubisoft.com/topic/159100/stadia-may-25th-lost-progression-restored?lang=en-US

5 Kudos
ChargerFan559
Stadia Player
Stadia Player

My Breakpoint Unlimited edition that I have been playing for a year with over 600 hours, 2 characters  with a rank of 70 and 72 and 250 XP has NOT been restored. The game is starting like Im playing for the 1st time. Nope, no way, this is totally unacceptable. Making us wait until whoever f*****  this up came back from their 3 day weekend. Im done. If you or Ubisoft cant restore it, refund my money since I bought it on Stadia and cancel my subscription. Ubisoft support closed down Chat so i had to email them to get any help. Which they said will be around Friday. Nope. Im done. Ill go waste my money over on Luna. Ive never experienced customer service this bad ever. It may not be your fault DanFromGoogle and hopefully you can forward this to whoever and to show them they're are consequences for giving poor service to a paying customer. 

1 Kudo
nstirton
Founder
Founder

This is far from an acceptable response. Too many people here have flagged the issue with Ubisoft, who seem largely unaware of the issue and keep referring them back to the Stadia Help desk.

 

In addition, you have not attempted to explain why this issue has occurred, offered a reason as to why the response has been so delayed, or indeed offer an apology.

I've said in a previous post - the measure of a company is how it deals with its clients in time of crisis - Google has failed spectacularly here. 

0 Kudos
JBob24
Stadia Player
Stadia Player

This is NOT resolved despite the post on Ubisoft support forum saying they fixed the issue. Almost 400 hours of playtime gone.

0 Kudos
Lonewolf72
Stadia Player
Stadia Player

Hello Dan,

The issue is not resolved for me, I am still in the same mode, please take some actions to get this resolved, because I am really getting worried I lost my game save name is lonewolf#9816

Regards,

Rob

 

0 Kudos
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Lonewolf72 @JBob24 @ChargerFan559 

Sorry to hear you still are having problems.
As the message of Ubisoft states it is best to contact Ubisoft to let them know it isn't resolved your issue.

Ubisoft: If unfortunately you are still facing a progression loss or an issue related to this incident, please reach out to our support team as soon as possible via our website or our dedicated forum section

 

1 Kudo
JBob24
Stadia Player
Stadia Player

I emailed them, no response. No live chat in the US.

0 Kudos
Trichome
Stadia Player
Stadia Player

Seems to be back. I had a game crash error when I first logged in after 10 min but I restarting was fine and everything was still back and in order.

0 Kudos
jerh4wk
Stadia Player
Stadia Player

Any update on this issue? 

0 Kudos
captainh2ok
Stadia Player
Stadia Player

My data is fully back. I'm located in Germany. Hope this is consistent...

0 Kudos
MrBusiness
Stadia Player
Stadia Player

I am also from Germany, still everything lost.

Ubisoft support didn't even manage to give their first level support proper introduction into the problem. They are completely clueless about the issue.

 

Horrible experience

0 Kudos
JBob24
Stadia Player
Stadia Player

For those that say their save data is restored, did you have to go through the initial setup steps to get back to the original saves? When I start the game it's still starting over from the beginning.

0 Kudos
Homerspy
Stadia Player
Stadia Player

No JBob, 2 of our group did not and have it back. The other 2 still don't have it restored. 

0 Kudos
Medelcartel
Stadia Player
Stadia Player

Still cannot believe that artery 50 hours of playing my save disappeared!!

1 Kudo
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Medelcartel I understand it really sucks to have all of your progress is lost. The Stadia team is aware of the issue and it's currently investigating. You can follow the mega thread below for updates

https://community.stadia.com/t5/Stadia-General/Ghost-recon-breakpoint-game-save-disappeared/m-p/7939... 

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
2 Kudos
Medelcartel
Stadia Player
Stadia Player

Thank you!

 

0 Kudos
Fromzy
Stadia Player
Stadia Player

Maybe your partner don't give feedback....other stadia support say to communicate with Ubisoft. Ubisoft don't respond.... Worst service from you and Ubisoft 

0 Kudos
Kissmarco
Stadia Player
Stadia Player

Hi stadia , ive lost yesterday when i logged in to my game back to continue playing , i found out that i dont have my savegame at all and i had to start over from the beggining , what the hell is going on stadia, is this how you manage to take care of your clients , question is how do i get my savegame back ,i want it asap , so how are you gonna get my savegame back ,can you recover it ,so stadia get my savegame back ..............i dont want to start over because of your mistakes that you did .....:pouting_face::pouting_face::crying_face::crying_face:

3 Kudos
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Kissmarco 

There is a issue with the save files. See THIS topic.

Lets hope Ubisoft and Stadia can fix this issue soon.

2 Kudos
ChargerFan559
Stadia Player
Stadia Player

THIS IS JUST TO LET YOU KNOW THAT GOOGLE SHOULD HAVE YOUR DATA STORED IN THIS LOCATION 

I WOULD NOT RECOMMEND ATTEMPTING THIS!!! THIS IS JUST TO LET YOU KNOW WHERE YOUR GAME SAVE FILES SHOULD BE  FOUND. UNLESS SOMETHING CATASTROPHIC HAPPENED, I WOULD THINK WE SHOULD BE ABLE TO GET OUR DATA RESTORED? IM GUESSING THE LACK OF A RESPONSE FROM GOOGLE OR UBISOFT HAS TO DO WITH THE UPCOMING MEMORIAL DAY AND GOD FORBID WE SCREW UP SOMEONES 3 DAY WEEKEND. I'd probably do the same. Any insight on this from the community is appreciated and I will gladly retract or delete any misinformation.  Hang in there Nomad were coming for you. 

I went to a forum on Ubisoft and found it strange there were only a couple of posts  regarding the current issue of EVERYONE losing all their breakpoint data, progress  or whatever you want to call it. I even tried to live chat with Ubisofts support team only to get a live chat support unavailable please Email. I couldnt find a link to email them. So after gluing my laptop back together ( somehow it threw itself into a wall)  I found this post in a Ghost Recon Forum.  THIS IS NOT A FIX!!! IM JUST SHARING INFO ON WHERE GAME SAVE FILES ARE STORED. 

 "Your save game is attached to your user name. That save data is stored in googles cloud servers.
Maybe you can still backup your save files.

ONCE AGAIN, THIS IS NOT A FIX! THIS JUST TO LET YOU KNOW WHERE YOUR SAVES ARE STORED. DO NOT ATTEMPT TO EXPORT YOUR SAVES! Unless you know what your doing. 

  1. Go to Google Takeout: (https://takeout.google.com/) and log in with the same Stadia account.
  2. Click the “Uncheck all” box in the “Select data to include” section.
  3. Check the list until you find Google Stadia and mark its checkbox.
  4. Tap the “Next Step” button.
  5. Configure the export like this:
    • Frequency: export once.
    • File type: .zip (because it has better compatibility).
    • File size: whatever you want from the list.
  6. Press “Create Export”.
  7. Wait for Google to create your files (they will send you an email when it finishes).
  8. Press “Download” to save the backup on your computer.
  9. Unzip the backup and go to Takeout> Stadia> GAMING> GAME_SAVE.


Inside that folder, you will find all the saved games of your games on Stadia.

0 Kudos
Raalfallen
Stadia Player
Stadia Player

i am suffering from depression with everyone's save having been deleted. I have had this game for like 2 years. it has old memories. i have raid titles. I cant complete a raid without the old dmr glitch. i bought cosmetics . I gave the game my heart during a divorce. it helped keep me alive. just like my marriage now my nomad disappears from my life.

2 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Raalfallen I’m so sorry to hear about your situation. The team is aware of the issue and working on a fix. Please take a look at the 'Best Response' from the following mega post. You can also follow the post for future updates

https://community.stadia.com/t5/Stadia-General/Ghost-recon-breakpoint-game-save-disappeared/m-p/7939... 

Until then, please take care of yourself and do let use know if there's anything else we can help.

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
4 Kudos