cancel
Showing results for 
Search instead for 
Did you mean: 
tygrysek199620
Stadia Player
Stadia Player

Ghost recon breakpoint game save disappeared

Jump to Best Response

Hi today i launched my ghost recon breakpoint and i was if i was playing for the first time. My ancient profile disappeared and the game created a new one for me. What's going on? 

65 Kudos
Best Response
DanFromGoogle
Community Manager
Community Manager
Hey all. Ubisoft has announced there will be compensation for the save issue. All Stadia players will receive 20,000 Skell credits and 700 Ghosts coins. As always we appreciate your ongoing patience with this issue.
 
 
If you are still experiencing issues, please reach out to Ubisoft support directly.
 
 
 

View Best Response in original post

3 Kudos
282 Replies
jerh4wk
Stadia Player
Stadia Player

Any update on the save games being restored?

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

No update so far @jerh4wk but it will be definitely communicated here once the issue is resolved. You can also follow the following post which is considered the mega thread 

https://community.stadia.com/t5/Stadia-General/Ghost-recon-breakpoint-game-save-disappeared/m-p/7939...

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
GB23
Stadia Player
Stadia Player

Hello, I was (albeit shortly) relieved to see that the issues in ghost recon breakpoint had been fixed, when I logged in today on the 30th of May, however, this was fleeting as I quickly realized when I opened the store that none of my purchases where there, and I had realized that I had basically lost a decent amount of money. I have made up my mind that trying to replay roughly 250hrs of gameplay is a futile task, as I would be very unhappy about that… Aside from this, I love this service and it works well for me, but I need some help, a refund anything will work, thank you

1 Kudo
GB23
Stadia Player
Stadia Player

I would greatly appreciate it if someone could help me out fast, as I am planning on using my refund (god willing I get it) to buy Far Cry 5 which is currently on sale and ends soon, thank you

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@GB23 do you mean that the DLC you used to own is no longer accessible from your account? If that's the case I suggest contacting support directly so they can assist you, since it's a bit hard for us here to check exactly what's going on 

https://support.google.com/stadia/gethelp

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
GB23
Stadia Player
Stadia Player

@Ivan Sorry about the wait, Yes it is that is the problem I am having 

0 Kudos
GB23
Stadia Player
Stadia Player

I was delayed because I was contacting google support if that helps any

0 Kudos
GB23
Stadia Player
Stadia Player

@Ivan Hello, I have attempted to contact Ubisoft but I fear I have been put on hold, I will let you know if I get my case resolved, thanks for the concern, I appreciate it.

0 Kudos
RupertGS
Stadia Player
Stadia Player

Hey community, 

hey stadia,

 

what´s that "mountain-00015"-error in Ghost Recon Breakpoint in the last days? It´s unplayable since some days?

And the saved files? Do you think I can get back my 70 hrs of gaming instead of going on with my newbie character?

Thanks for helping out!

1 Kudo
MrVacca
Platinum Stadia Guide
Platinum Stadia Guide

Hi @RupertGS 

I am afraid there is an issue right now with this game.

See THIS topic for more information. Let's hope it gets resolved soon.

0 Kudos
Nik1
Stadia Player
Stadia Player

Moin zusammen,

habe in den letzten Monaten intensiv Ghost Recon Breakpoint gezockt, teilweise in Chrome, teilweise auf dem iPad.
Habe mit einem Charakter ca. 80% gehabt und mit einem neuen ca. 20%.

Wollte eben mal fix eine Runde spielen, da fing das Spiel komplett von vorne an (in Chrome). Auch auf dem iPad sind alle Spielstände komplett "weg" (irgendwo müssten die ja gespeichert sein).

Was kann ich tun?
Es wäre echt ärgerlich, wenn die Spielstände wirklich komplett gelöscht wären (ich spiele das Spiel seit Anfang oder Mitte letzten Jahres...).

1 Kudo
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Nik1 

I am afraid there is a issue right now with this game.

See THIS topic for more information. Let's hope it gets resolved soon.

2 Kudos
Nik1
Stadia Player
Stadia Player

Thanks for information. Let's hope...

0 Kudos
Axios
Stadia Player
Stadia Player

Problem definitely not solved! My save is still missing. The support page of Ubisoft Italy say that there is no chat support avaible in Italy. Posted in Ubisoft forums, my post is still in the limbo to be "reviewed" by spam check (only wroted 2 lines of text in the most polite way).

I'm start thinking that saves are on Ubisoft servers, because Google services usually have the backup even of the trash of the files of Google Drive...

1 Kudo
Medelcartel
Stadia Player
Stadia Player

This issue is currently being worked on by Ubisoft.

contatta Ubisoft  direttamente su twitter se hai ancora problemi con il salvataggio  

0 Kudos
blitt
Stadia Player
Stadia Player

Any update? 200+ hours of save data and the DLC that I paid for is still missing.

UPDATE: I just entered a ticket with Ubisoft and also tracking progress on the issue here...

https://discussions.ubisoft.com/topic/158203/google-stadia-save-files-disappeared-post-here?lang=en-...

3 Kudos
GB23
Stadia Player
Stadia Player

Same here! 

0 Kudos
section111
Stadia Player
Stadia Player

Canadian player checking in - my save was restored this morning (maybe last night?) and all appears to be back to normal. I'll update again if it goes squirrelly, but I'm cautiously optimistic. 

2 Kudos
mack539
Stadia Player
Stadia Player

Everything looks to be back now, weapons, credits, gear, fingers crossed it is sorted for good now.

0 Kudos
Crisp
Stadia Player
Stadia Player

Same here fingers crossed!!

0 Kudos
leonesognante
Stadia Player
Stadia Player

i'm too lost all  progress :pouting_face:

0 Kudos
Medelcartel
Stadia Player
Stadia Player

This issue is currently being worked on by Ubisoft

0 Kudos
sn0wf0x333
Founder
Founder

I have EVERYTHING back today. Highly recommend opening case with Ubisoft to get issue fixed. Ubisoft sent an announcement that "it's fixed" but based on comments, sounds like it's not fixed for each player yet. 

Ubisoft can help :smiling_face_with_smiling_eyes:

-•=»‡«=•-\\\_sn0wf0x333_///-•=»‡«=•-
2 Kudos
Medelcartel
Stadia Player
Stadia Player

Had the same problem, as soon I’ve been in contact on twitter with Ubisoft they fixet the problem in a couple of hours.

0 Kudos
AndySport
Stadia Player
Stadia Player

Per quanto riguarda la perdita dati di GRB sono ancora cancellati quelli degli account gruppo famiglia collegati all'account Stadia: i miei due figli con su centinaia di ore non sono ripristinati anzi tutte le volte che provano a giocare vengono sempre ri-cancellati...

1 Kudo
Medelcartel
Stadia Player
Stadia Player

Dovete contattare direttamente ubisoft, solo loro possono risolvere il problema.

0 Kudos
AndySport
Stadia Player
Stadia Player

Contattati su account assistenza Twitter...nessuna risposta. E poi che li contatti google!!!!

0 Kudos
MoneyBoi
Community Member

So many hours of gameplay just gone. SO disappointing like I don't even want to check back and see anymore. One of my favorite games to play and now all my stuff and whole character and setup is just gone. 

1 Kudo
Medelcartel
Stadia Player
Stadia Player

Contact Ubisoft.

0 Kudos