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tygrysek199620
Stadia Player
Stadia Player

Ghost recon breakpoint game save disappeared

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Hi today i launched my ghost recon breakpoint and i was if i was playing for the first time. My ancient profile disappeared and the game created a new one for me. What's going on? 

65 Kudos
Best Response
DanFromGoogle
Community Manager
Community Manager
Hey all. Ubisoft has announced there will be compensation for the save issue. All Stadia players will receive 20,000 Skell credits and 700 Ghosts coins. As always we appreciate your ongoing patience with this issue.
 
 
If you are still experiencing issues, please reach out to Ubisoft support directly.
 
 
 

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3 Kudos
282 Replies
Fromzy
Stadia Player
Stadia Player
4 Kudos
nstirton
Founder
Founder

I've already commented, but 3 days on and no response deserves another.

 

Unfortunately this issue is proving all the Stadia haters right that it's not ready for prime time. I've bought many games, controllers / chromecasts for myself and others, and always promoted stadia. 

 

Unfortunately the true measure of a company is how it responds when things don't go well. Leaving buyers in the dark for days without any comms is simply unacceptable.

 

Other than a paid game being pulled completely by a developer, or Stadia fully shutting down, this is about the worst thing that could happen. AND ZERO COMMS FROM GOOGLE OR UBISOFT.

This is the start of the end for me and Stadia unfortunately. Sad it had to end like this. 

12 Kudos
MJ-Elite
Stadia Player
Stadia Player

Same problem here, I would hate loosing hundreds of hours of gameplay and rewards

2 Kudos
minivike
Community Member

This feels sort of absurd.  No contact about what's going on at all?  At this point, I'd say it's safe to assume our hours are just gone.  Just really disappointing for Stadia to fall on it's face for the exact reason most of us chose it to begin with.

2 Kudos
zapper
Founder
Founder

Same here. Just another reason not to play stadia.... This is garbage.

1 Kudo
Dominik2
Stadia Player
Stadia Player

I would not say it is a "Stadia only" problem.

In the last 2 years I played seven games on Stadia, and Breakpoint is the first game having such problems (btw the only Ubisoft game in my library).

On the other hand I had at least three games installed on my numerous gaming PCs that lost savegames after some game patching process as well.

The only downside on Stadia is that you cannot try to fix it by yourself...

But frankly said, this was my argument to switch to Stadia: That you don't HAVE TO fix it by yourself.

1 Kudo
bwool1
Stadia Player
Stadia Player

Just commenting here to add a +1... I've just run into the same issue, after dozens of hours of playtime. Expecting a fix to come soon, as the game is effectively unplayable at the moment and Stadia / Ubisoft need to take the initiative to repair this quickly.

1 Kudo
Marc2000
Stadia Player
Stadia Player

I lost my save WTF ?!! Ok started game again. Just after few hours playing got some nice gear and finaly Error Mounting problem and Crash. Started game from last save lost my gear. Bought new one and again after some time crash mounting problem. i dont know haw you one refound this but u have to give big discount for DLC and Seasson Pass and fix it !!!!

0 Kudos
dcmille290
Stadia Player
Stadia Player

OK, was playing Nomad and her team early this morning, and got a message on the screen saying maintenance shutting down in 20 mins. Played until it did. Came back a couple hours later and to my surprise, I had 2 saved games, the new one from a couple days ago, and my original one at level 67 with 250 hrs., but it was short lived as neither one of them will load and play. Connects to Ubisoft, then an error stating " An unexpected error has occurred. MOUNTAIN-00D12"

Oh well, now I can't play anything. Just keeps getting better.

1 Kudo
PabloMaximilian
Stadia Player
Stadia Player

Good to know it, they are doing maintenance. I suppose the issue will be solved soon. Be patient.

0 Kudos
JacksonLynch
Community Member

Unfortunately I don't share your same optimism. It's been almost a week now with no update. I just bought the game yesterday and have already lost my progress not even 24 hours into it, not to mention the mountain errors (that might be on Ubisofts side). I will be looking in to see if stadia are liable for this, because they still have Break Point on their store even though it's not working right. The least they could do is provide additional support on when the issue will be fixed. The fact that they don't give a warning on the store about the issue is a big red flag for me, it's essentially advertising a faulty product. 

1 Kudo
JacksonLynch
Community Member

Yes I got the mountain error too, but it helped when I loaded up another game and just went back to break point. But I still cant find my lost save, lol.

0 Kudos
dcmille290
Stadia Player
Stadia Player

Alright, I got back in and loaded my original saved game, I started back where I left off a few days ago, but everything else is gone, all my weapons, gear and items. I had over a hundred skill credits and over 35,000 Skell credits.

0 Kudos
captainh2ok
Stadia Player
Stadia Player

My in-game progress is back but without any weapons or other things I collected or bought. Not sufficient but good to see that there is some kind of progress...

2 Kudos
Medelcartel
Stadia Player
Stadia Player

My save is still not there, the game starts back from the beginning 

0 Kudos
Tannhauser00
Stadia Player
Stadia Player

Same problem, any update?

2 Kudos
TheLordsAx
Stadia Player
Stadia Player

Just realized this myself. Hours upon hours, months of playtime lost. All my gear, everything like I'm brand new at this, like I just bought it and logged on for the first time. What in the world is going on? Please fix this and restore this for each of us asap. 

1 Kudo
Singleplayer
Founder
Founder

Same here, all that progress gone! Please fix it ASAP.

 
 
1 Kudo
Gmikesweden
Stadia Player
Stadia Player

And The same happend again! I had some hours in so i restarted. There was a maintence earlier today and after that it was back to nothing again! So the bug is still there

1 Kudo
mack539
Stadia Player
Stadia Player

Just checked there, seems to be something back, haven't had a chance to play it yet though to confirm 

0 Kudos
AndySport
Stadia Player
Stadia Player

Stasera sono tornati i salvataggi del mio account (quello principale) ma non quelli degli account famiglia. Tra l'altro l'account di mio figlio che aveva cominciato da capo con un nuovo slot di memoria e stato ancora azzerato... Potete ripristinare anche i salvataggi degli account famiglia associati?

1 Kudo
sn0wf0x333
Founder
Founder

I checked in today and can see my progress again on the main menu https://stadia.google.com/capture/a7685b9a-1ef7-478d-8fef-810373167b4c 

But loading into the game is still glitchy, no equipment, no items, can't check class skills, no nothing yet 

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1 Kudo
Awesomepanda
Community Member

Same

0 Kudos
Alpharaptor170
Stadia Player
Stadia Player

Save is back in on 2 accounts. Anything collected is gone including 200k in skell credits, vehicles, and weapons, camo, all gone. But gear level reset quick. 

0 Kudos
GingeRNutZ
Founder
Founder

I am afraid to login to GR:B in case I also have lost data.

In my Ubisoft Connect, my GR:B data appears to still be there.

Is this only affecting Stadians who dont have Ubisoft Connect account,  or is it all GR:B game saves on Stadia?

Tags (1)
0 Kudos
Deleted User
Not applicable

Far from being solved, in fact now It's worse: after recovering partially my progress, one more time game starts from scratch.

Neither Stadia nor Ubisoft answer anything. 

2 Kudos
tygrysek199620
Stadia Player
Stadia Player

They've recovered Partially my profile too, but now it disappeared one again. 

0 Kudos
RiverdaleENY
Stadia Player
Stadia Player

Same here though my grandson was the one 

0 Kudos
Dominik2
Stadia Player
Stadia Player

I just received a message from Ubisoft support that said they fixed some server issues.

When opening the game all characters were gone, again.

But Episode 03 is back!

I played some minutes until I got to Erewhon, and have some weapons, credits and skills collected.

Now I will wait some time and check if the savegames are persistent.

0 Kudos
mack539
Stadia Player
Stadia Player

Partially restored for me, weapons, gear, skill points all missing

0 Kudos