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tygrysek199620
Stadia Player
Stadia Player

Ghost recon breakpoint game save disappeared

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Hi today i launched my ghost recon breakpoint and i was if i was playing for the first time. My ancient profile disappeared and the game created a new one for me. What's going on? 

65 Kudos
Best Response
DanFromGoogle
Community Manager
Community Manager
Hey all. Ubisoft has announced there will be compensation for the save issue. All Stadia players will receive 20,000 Skell credits and 700 Ghosts coins. As always we appreciate your ongoing patience with this issue.
 
 
If you are still experiencing issues, please reach out to Ubisoft support directly.
 
 
 

View Best Response in original post

3 Kudos
282 Replies
Axios
Stadia Player
Stadia Player

Hi, just started Breakpoint now (28th May) and my 100 hrs save is gone! Now I discovered this thread and seems that are 3 days that the mess is going... No official replies

Thanks.

3 Kudos
Raalfallen
Stadia Player
Stadia Player

i just logged on and i have like 300 plus hours and my character is gone what is going on!!!!!

2 Kudos
GingeRNutZ
Founder
Founder

This is a VERY SERIOUS ISSUE. What cloud data service can survive wiping or "losing" its customers data?

 

Im a founder and am suspending subscription untill this issue is widely reported elsewhere other than this forum as repaired/fixed/solved.

Tags (1)
3 Kudos
Dominik2
Stadia Player
Stadia Player

So long, nothing fixed here... My charakter still loses weapons and credits after reloading the game. Ubisoft updated their servers yesterday, maybe that caused this troubles. :disappointed_face:

2 Kudos
Crisp
Stadia Player
Stadia Player

I just logged in to the game and my save data is back, hope its not only me but all of you!

 

2 Kudos
NashCoOoL
Stadia Player
Stadia Player

Check & confirm it's full back as this is still an existing issue affecting ALL BREAKPOINT players

1 Kudo
Lonewolf72
Stadia Player
Stadia Player

For me it is still not fixed, just checked :disappointed_face:

0 Kudos
Crisp
Stadia Player
Stadia Player

I'm missing my Guns and other equipment

1 Kudo
tygrysek199620
Stadia Player
Stadia Player

Me too. There is no mission 3 i think. 

2 Kudos
Crisp
Stadia Player
Stadia Player

Nope its gone as well

2 Kudos
tygrysek199620
Stadia Player
Stadia Player

It's all gone once again. 

1 Kudo
dcmille290
Stadia Player
Stadia Player

I thought it was me, but I didn't delete my character but someone or something did. I was at level 65, 2500hrs of game play. This really sucks Nomad and all her hard work is gone!!!!

David

2 Kudos
Deleted User
Not applicable

For me, the most annoying thing is the silence. Neither commentaries nor excuses. They could have frost the access to the game with a message like "we are working hard to solve the problem", trying to minimize the impact of an access in the middle of the repair. But nothing.

6 Kudos
Icosphere
Stadia Player
Stadia Player

Just tried launching the game myself and indeed, my game saves & profile have been reset from scratch! WTH? I hope they have backups on their servers!!! Otherwise I demand a refund and buy the game elsewhere… Cloud services supposed to be resilient. Google better fix this soon.

1 Kudo
PabloMaximilian
Stadia Player
Stadia Player

Thanks to a post on this thread I downloaded my Stadia data from Google Takeout. I can't check if the savefile (11 KB) of GRB contains my one-year playing Nomad but the statistics are readable: it's my saved game.

It seems, so, that the savedata are all still existing on Google's servers. Maybe somehow it misses the link with them.

3 Kudos
ChargerFan559
Stadia Player
Stadia Player

I just ended a live chat with stadia support and told them the issue we are having and Jared from support said they were unaware there is problem because there has'nt been anyone reporting it???  WHAT THE HELL? So people need to start blowing up Stadia support and letting them know that this isnt just an isolated problem. Its a system wide problem that needs to be addressed. If you dont know how to reach Stadia support, heres how I did it. 

. Click on your avatar in the top right of screen when you are in Stadia.  That brings up a menu and just click "help". The Stadia help page will showup. Scroll down to the bottom of page and click contact us. Type in "Breakpoint saved data missing" and hit next and options on how you would like to contact support will appear. I chose live chat and was instantly in a chat with a support team member.  

Let them know its a system wide problem. I though that James from Google guy supposedly did this. But anyways more people have to report the problem. It only takes a couple minutes so If you guys want your game restored let them know. 

7 Kudos
Lonewolf72
Stadia Player
Stadia Player

I also send a message to them, hope they can solve this problem quickly

1 Kudo
PabloMaximilian
Stadia Player
Stadia Player

They told me that this is an on-going issue. This has already been raised to their dedicated team and they're working on together with Ubisoft to have this resolved.

3 Kudos
Medelcartel
Stadia Player
Stadia Player

7A788CA5-68FB-4BF3-823E-31B3B90021D2.png

These guys are mental, here in italy they don’t know about the existence of the problem 

4 Kudos
sn0wf0x333
Founder
Founder

I know, right? When I talked to support for Stadia and same for Ubisoft, they were both clueless. How do they NOT KNOW about it?

-•=»‡«=•-\\\_sn0wf0x333_///-•=»‡«=•-
2 Kudos
Mauzil
Stadia Player
Stadia Player

Which is my account at Ubisoft?

I have to use the same login used for Google stadia?

0 Kudos
nstirton
Founder
Founder

@ChargerFan559 wrote:

I just ended a live chat with stadia support and told them the issue we are having and Jared from support said they were unaware there is problem because there has'nt been anyone reporting it???  WHAT THE HELL? So people need to start blowing up Stadia support and letting them know that this isnt just an isolated problem. Its a system wide problem that needs to be addressed. If you dont know how to reach Stadia support, heres how I did it. 

. Click on your avatar in the top right of screen when you are in Stadia.  That brings up a menu and just click "help". The Stadia help page will showup. Scroll down to the bottom of page and click contact us. Type in "Breakpoint saved data missing" and hit next and options on how you would like to contact support will appear. I chose live chat and was instantly in a chat with a support team member.  

Let them know its a system wide problem. I though that James from Google guy supposedly did this. But anyways more people have to report the problem. It only takes a couple minutes so If you guys want your game restored let them know. 


This :backhand_index_pointing_up:

 

Everyone needs to do this to ensure our complaints are logged. Unfortunately saying so in a forum won't count for anything. 

0 Kudos
Mauzil
Stadia Player
Stadia Player

I have asked to Stadia on Twitter and he give the address of this forum 

0 Kudos
scout
Founder
Founder

update - no news as of 1622 hrs central USA time

They are aware, but there has been no fix, improvement, nor new information...

"Rest assured we are working on this issue closely with Ubisoft. We do not have much update yet to share as of the moment."
Ian · 4:22 PM
Tags (3)
0 Kudos
JacksonLynch
Community Member

Its bull**bleep** imo. If they are working together with ubisoft then they would surely have an update by now. I feel like they are aware of the issue but may be reluctant to fix it due to costs.

0 Kudos
JacksonLynch
Community Member

yep thats been my theory all along. They surely must know the issue by now, but I feel like they might be reluctant to fix it due to costs. The game itself is still being advertised on their store which is disgraceful, they are essentially advertising a faulty product which is illegal. Considering they are a professional company I have no doubt they are aware of the issue itself, but the real question is are they going to do anything about it? I just bought the game yesterday and have already lost my progress. It's sad cus stadia is losing its reputation kinda fast now when I thought it had so much potential at first. Oh well, might just splash 800 or whatever the cost is on a PS5 (if they are even in stock).

0 Kudos
Icosphere
Stadia Player
Stadia Player

I've sent them a chat message with the link to the community chat history. Let's see what they come back with.

EDIT: This was the response.

"Hey Eric, thanks for reaching out. We're aware of this and our team's working with our partner publisher for a fix. While we have no time frame to give, we understand it's important to resolve this in a timely manner. We appreciate your patience!"

1 Kudo
JacksonLynch
Community Member

Somethings not adding up here. Especially if they have contacted ubisoft at any point. You would think that two professional companies of that magnitude would be able to identify the issue within a week. My guess is they are aware of it but don't want to fix it due to costs (and potential backlash). It's sad cus I really thought Stadia had potential to be a great alternative to mainstream gaming. But they are treating their customers worse than both Xbox and Playstation. The fact the break point game is still for sale on their website, despite its major issue, is nothing short of disgraceful, and perhaps illegal (faulty advertising).

 

0 Kudos
AndySport
Stadia Player
Stadia Player

Anch'io ho perso i salvataggi di 3 account famiglia. Fate qualcosa!

1 Kudo
nanonils
Stadia Player
Stadia Player

120 hours. Bye-bye. Switched to GR "Wildlands" for now, while hoping for the best.

1 Kudo