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tygrysek199620
Stadia Player
Stadia Player

Ghost recon breakpoint game save disappeared

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Hi today i launched my ghost recon breakpoint and i was if i was playing for the first time. My ancient profile disappeared and the game created a new one for me. What's going on? 

65 Kudos
Best Response
DanFromGoogle
Community Manager
Community Manager
Hey all. Ubisoft has announced there will be compensation for the save issue. All Stadia players will receive 20,000 Skell credits and 700 Ghosts coins. As always we appreciate your ongoing patience with this issue.
 
 
If you are still experiencing issues, please reach out to Ubisoft support directly.
 
 
 

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3 Kudos
282 Replies
Alest
Stadia Player
Stadia Player

I wasted 100 hours

3 Kudos
Deleted User
Not applicable

My son and I sum 150+ hours, including DLCs. Eveything disappeared.

And there's not a message or an oficial communication.

If they do neither solve nor give an explanation of what's happening, It's the last game from Ubisoft and Stadia I will get.

2 Kudos
PabloMaximilian
Stadia Player
Stadia Player

Probably they are still searching for a way to restore all the data and it's not a simple one-click operation. We are talking about Google and Ubisoft, I'm faithful they will find a solution and let us know something ASAP.

I've spent at least 300 hours playing, I didn't count them. It's my best game on Stadia and I'm shocked as well.

2 Kudos
outy80
Stadia Player
Stadia Player

marking the issue as solved doesn't make me think they're busy finding a solution :disappointed_face:
Don't get me wrong: I'm really a "Stadia fan boy" (fan dad I should say), but this is really sad and disappointing.

2 Kudos
sn0wf0x333
Founder
Founder

I also reported to Ubisoft and got escalated to their senior support team and they said their development team is working on it.

But yes, we need some kind of communication about this now. Dear Google, this may be Ubisoft problem to fix but we are ALL playing this game on your platform and need to know that you are holding Ubisoft accountable for this.

-•=»‡«=•-\\\_sn0wf0x333_///-•=»‡«=•-
4 Kudos
MagicMurph6358
Community Member

Gone for me also. Stadia support directed me to Ubisoft who are looking into it..... not really expecting a reply anytime soon.

I only have about 100hrs played but don't have the heart starting over again. If this can't be fixed I want a full refund for the game as I will never play it again as a result of somebody else mistake.

 

4 Kudos
AndySport
Stadia Player
Stadia Player

Io voglio anche un rimborso ben maggiore dell'importo del gioco per  tutte le ore perse. Il tempo è denaro! E questo ora è stato tempo sprecato.... 

2 Kudos
Medelcartel
Stadia Player
Stadia Player

Servizio clienti pessimo!

1 Kudo
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @AndySport @Medelcartel 

Ubisoft support posted it should be resolved.
If not please contact Ubisoft to let them know your save game is still missing.

Hope this helps.

1 Kudo
Fromzy
Stadia Player
Stadia Player

I try to communicate with stadia on messenger... Look the politician response.

'' 

As this only happens with a specific game, we recommend that you check with the game developer so that you can retrieve your game's development. To see the developer support link, in the Details section of the store page, you enter the game and you can see in the details, as well as on the publisher's website, the privacy policy of the game , Terms of Use, and Support Privileges. Here in the latter you can ask your question. Don't worry, they allow you to recover the data you lost. We are waiting. Have a good day.

 

3 Kudos
Tuuteke
Community Member

I played 2 years everything lost

2 Kudos
crashh
Stadia Player
Stadia Player

My saved game is also gone. Waiting in line. Impatiently.

2 Kudos
Tuuteke
Community Member

I played for almost 3 years everything is goed.

What will google stadia do with that???

3 Kudos
Tuuteke
Community Member

Goed = gone

1 Kudo
Tuuteke
Community Member

I almost played for 3 years everything is gone.

What will google stadia do with that??

1 Kudo
Deplorable2737
Stadia Player
Stadia Player

Does anyone know if this affected other Ubisoft games or is it just Breakpoint?

1 Kudo
Deleted User
Not applicable

As far as I know, only Breakpoint. I have just played at Odyssey. But It causes a real concern about other Ubisoft games on Stadia 

2 Kudos
NashCoOoL
Stadia Player
Stadia Player

Seems to be just Breakpoint, I checked Wildlands and the saved game data is still there

1 Kudo

Doesn't hurt to spam Ubisoft with support tickets @ https://www.ubisoft.com/en-us/help/contact (Technical Issues/Save game issue)

3 Kudos
Cerv78
Community Member

The same here. No need to say, I'm VERY upset. Had everything finished, many weapons and niceties, high level progress in the most Ghost specializations...

4 Kudos
outy80
Stadia Player
Stadia Player

Solved???
I lost "just" 60 hours - for someone like me this still means more than 2 months - on GR Breakpoint, but it's really painful to see how Stadia is managing this.
**bleep** can always happen, but you expect the guys to have all the instruments to backup savegames, and to communicate properly if the restore takes more than a few hours.
I hope they are working to solve the problem, so far I'm only sure that the communication is embarassing.

3 Kudos
captainh2ok
Stadia Player
Stadia Player

Same here! Played for almost 2 years, and everything is lost! Google, please don't tell us that all the data wasn't backed-up...

3 Kudos
Jocke404
Founder
Founder

Guys same problem as well. I have over 415 h 22 min on this game.

1 Kudo
Crisp
Stadia Player
Stadia Player

Some feedback from stadia would be nice..

 

3 Kudos
Deleted User
Not applicable

My profile is now as always. It seems that they solved the problem

1 Kudo
Deleted User
Not applicable

There are a lot of things that have disappeared. In fact, episode 3 is gone, for example.

0 Kudos
warpx
Founder
Founder

Same here!

0 Kudos
maxz
Founder
Founder

It's really taking you unreasonably long to fix this. I hope you have proper backups of our savegames. Maybe you should learn for the future and give us a proper savegame import function for those games and an export function separate from Google Takeout.

3 Kudos
Medelcartel
Stadia Player
Stadia Player

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Something is happening, let’s cross our fingers!

2 Kudos
NashCoOoL
Stadia Player
Stadia Player

I just spent 30 mins with Stadia support who directed me to Ubisoft Support where I spent another hour sending all kinds of screenshots for them to return and say it's a Stadia issue, Ubisoft was attempting to send me "difficult troubleshooting" steps for a game that's saved on the cloud, not on my PC and is affecting practically all Ghost Recon Breakpoint players...SMFH

Is there any update on this issue?

2 Kudos