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tygrysek199620
Stadia Player
Stadia Player

Ghost recon breakpoint game save disappeared

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Hi today i launched my ghost recon breakpoint and i was if i was playing for the first time. My ancient profile disappeared and the game created a new one for me. What's going on? 

65 Kudos
Best Response
DanFromGoogle
Community Manager
Community Manager
Hey all. Ubisoft has announced there will be compensation for the save issue. All Stadia players will receive 20,000 Skell credits and 700 Ghosts coins. As always we appreciate your ongoing patience with this issue.
 
 
If you are still experiencing issues, please reach out to Ubisoft support directly.
 
 
 

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3 Kudos
282 Replies
exprsn
Stadia Player
Stadia Player

Same here.  What is going on. I dedicated too much time to that game to start over.

10 Kudos
jerh4wk
Stadia Player
Stadia Player

Same here

0 Kudos
mack539
Stadia Player
Stadia Player

Anyone playing Ghost Recon Breakpoint lost all of their progress, I've played 40 odd hours and now it has all been wiped and I'm back to the start again.

9 Kudos
Powdermonkey
Founder
Founder

Feel your pain. I’ve lost 700 hours. Aaarrrgghj 

8 Kudos
ChargerFan559
Stadia Player
Stadia Player

600 hours....2 characters....both with 250 XP......levels 70 and 72.....gone bro. 

R.I.P Nomad

The SquadThe Squad

11 Kudos
Bazsmall
Stadia Player
Stadia Player

me as I had about 40+ hours in and level 236 now had to start again

2 Kudos
Bishop420
Stadia Player
Stadia Player

Oh man I lost 300hrs. I'm literally ready to cancel my subscription and go to another platform I'm so disappointed 

2 Kudos
Willevanson
Stadia Player
Stadia Player

I played my long-time character yesterday, but today he is gone!  I'm presented with two options now to create a regular or an immersive character.  How do I navigate to my character? What has changed between yesterday and today? Everything looks different. FYI, I'm using chrome browser and the stadia controller through my PC.

8 Kudos
mack539
Stadia Player
Stadia Player

Exactly what happened to me, ubisoft support are looking at restoring it for me but they said it may not be possible. 

7 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hey Stadians,

We sincerely thank you for bringing this to our attention. We wanted to let everyone know that we have escalated it to our higher tier of support and will post on this thread with any further updates.

Hang in there Ghost Lead!

James

43 Kudos
karnac3
Founder
Founder

Is there an update to this issue? Just tried to play. Both of my saved games are completely gone. 

8 Kudos
Trichome
Stadia Player
Stadia Player

Hi James,

Any updates in the last 12 hours?

6 Kudos
Crisp
Stadia Player
Stadia Player

I lost my save data as well, 

 

6 Kudos
Trichome
Stadia Player
Stadia Player

Hey "JamesFromGoogle" - almost 23hrs have gone by. I think people would at least appreciate an update. Thanks.

7 Kudos
TariqD
Community Member

Can we get an update ?

8 Kudos
PabloMaximilian
Stadia Player
Stadia Player

Any news? I was getting into the game and I couldn't believe to my eyes when it was asking to me to choose between regular and immersive mode... tell me it's a joke and Ubisoft will give us all Nomads back!

8 Kudos
Badro
Stadia Player
Stadia Player

Why the thread is marked as solved ?

13 Kudos
Alex85
Community Member

We need a status update. The issue seems to be for ALL players on Google Stadia playing Ghost Recon Breakpoint.

7 Kudos
Fromzy
Stadia Player
Stadia Player

Can you give more information... For exemple when approximatively the problem will be solve.. Do you find the problem?  We all recup the account? 

3 Kudos
Recyclops
Stadia Player
Stadia Player

I have also reached out to Ubisoft, but they refer me back to Stadia support..

"I understand that you are missing your character in Ghost Recon Breakpoint on Stadia. In this case we can advise you to check with Stadia support as we have limited visibility on the Stadia platform. They will be able to investigate further and assist you with the issue. If there is anything else we remain at your disposal."


@JamesFromGoogle how is the investigation going and what can you do to assist us with this issue?

5 Kudos
SPARTAN107
Founder
Founder

Any updates?

2 Kudos
jet7791
Stadia Player
Stadia Player

I lost my data as well sadly :disappointed_face:

1 Kudo
GwilDor
Stadia Player
Stadia Player

Soooo, i’m not starting Breakpoint again until this is confirmed solved. Don’t wanna increase the chance of never getting my 150hr characters back. This is not ok.

0 Kudos
Murdo180
Stadia Player
Stadia Player

Just logged on and my profile is gone too. Any news?

0 Kudos
Foolmanchoo
Stadia Player
Stadia Player

Hello? It's been two days since your last response... and a coming three-day weekend. Are we really not going to get an update before you all head out?

2 Kudos
2ndHnd
Community Member

Has there been any update @JamesFromGoogle ?

Tags (1)
1 Kudo
MrBusiness
Stadia Player
Stadia Player

Just want add me to the list to keep pressure on the matter.

 

Google, please fix this because this is really bad press for stadia as a whole.

 

You are Google, hosting Gmail, G Drive, G Photos and so on and you can't reroll a backup of save games on your own servers in more than 48h? 

6 Kudos
Redlake
Stadia Player
Stadia Player

Please do fix this quickly, I love Stadia and really want it to succeed, but this is damaging to trust. I also have a lot of hours in my save file for this game, and do not want to lose that... I'm too scared to open the game right now, until there's some news.

3 Kudos
Mk4d
Community Member

Any update??? Anything???

2 Kudos