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highburyjack
Stadia Player
Stadia Player

Game suddenly stops

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While playing PGA Tour 2021, the games stops multiple times. I then get a message "Failed to Start game session", has anybody have any idea why this happens.

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Best Response
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @highburyjack,

Oh all games are having this issue? Looks like it is a home network or ISP related issue... 

How are you connected? With 5GHz WiFi or a ethernet cable? If it is possible to connect with a cable we can rule out some possible issues. :smiling_face_with_smiling_eyes:

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @highburyjack,

With what device are you gaming?
For the device that runs Stadia it is best to connect to a 5GHz WiFi.
Please note that the Stadia controller does run a bit better on 2.4GHz WiFi. :smiling_face_with_smiling_eyes:

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8 Replies
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hello @highburyjack,

Sound like the game is crashing on you... :hushed_face:
Is this happening at a specific moment in the game? 
Try contacting 2K Games support about your issue that the game is crashing I am afraid we cannot do much more here for you on this community board.

2K Games Support page.

If they cannot help you can always reacht out to Stadia Support chat but I am not sure the are able to fix the game crash. :slightly_smiling_face:

1 Kudo
highburyjack
Stadia Player
Stadia Player

Thanks  @RXShorty ,I will give 2k games a try

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MrVacca
Platinum Stadia Guide
Platinum Stadia Guide

Best of luck @highburyjack!

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highburyjack
Stadia Player
Stadia Player

Update: all games are crashing with the same message.I have contacted 2k,I am now waiting for a reply.I also have a second chromecast with Google tv, and that is doing exactly the same.:face_with_rolling_eyes:

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @highburyjack,

Oh all games are having this issue? Looks like it is a home network or ISP related issue... 

How are you connected? With 5GHz WiFi or a ethernet cable? If it is possible to connect with a cable we can rule out some possible issues. :smiling_face_with_smiling_eyes:

2 Kudos
highburyjack
Stadia Player
Stadia Player

I am connected via 2.4GHz Wifi, but I will try 5GHz. No way of connecting via cable, router not that close.

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @highburyjack,

With what device are you gaming?
For the device that runs Stadia it is best to connect to a 5GHz WiFi.
Please note that the Stadia controller does run a bit better on 2.4GHz WiFi. :smiling_face_with_smiling_eyes:

2 Kudos
highburyjack
Stadia Player
Stadia Player

Hi @RXShorty  Thanks for the advice on changing to 5GHz, it worked. I am playing on my Tv through my chromecast with Google tv and Stadia controller.Thanks again

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