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Timtamtums
Stadia Player
Stadia Player

Game Refund

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<p>Hello, i was banned from playing a Stadia game that cost 40 dollars, how can i get a refund?</p>

<p>The game is called Crayta and i was targetted and removed from the game, because i shared my race and gender in the community. This was then used against me (fake accounts and ban evasion).</p>

<p>Ive been in constant communication with Crayta developers and Discord trust and safety but they have not provided me any solutions.</p>

<p>At this point i would just like to leave Stadia and be refunded for the game i own - but cannot play..</p>

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Best Response
Tobonaut
Gold Stadia Guide
Gold Stadia Guide

Hi @Timtamtums 

you can try https://support.google.com/stadia/answer/9598538?hl=en if you are not more than 2h in the game. Otherwise, please contact the Stadia support directly.

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Timtamtums
Stadia Player
Stadia Player

I was able to get my refund from Crayta :grinning_face_with_smiling_eyes: :grinning_face_with_smiling_eyes:  it took over 2 months because Crayta staff at Unit 2 Games gave Google a hard time.
Unit 2 Games refused to talk and help the support staff on Google Stadia with the refund process. 
Crayta refused to explain why they had to:
1) ban someone from a developer community
2) ban someone from Stadia game ( i payed full price)

I was first harassed then immediately removed and punished for revealing my identity online.
Crayta punished me by removing me from:
1) monthly applicants for Diversity Mentorship (comes with a cash prize)
2) monthly applicant of Developer cash prizes.

So basically after working for free for 2 months on Crayta, the staff had me silenced and removed from all platforms.
I was eligible for nearly 4 thousand dollars. 
The community was rascist and toxic - Crayta encouraged their behaviour online with their actions.

Google has donated to Crayta an education fund for people of color - and i was explicitly removed from participating because i am black, I was the 1% of this community that matched the criteria for the education fund from Google.
Unfortunately Google has not kept a close eye on Crayta and therefore Crayta chooses to bear no responsibility.

For the safety of new users I do discourage further engagement from Crayta.
 
Where the community will Oust members for financial gain and the staff will turn a blind eye.

Game Developers Conference
actually discusses the ordeal of toxic communities to better understand how harmful, toxic and insidious game communities can become with poor oversight
https://youtu.be/N8tHDzxfLQQ

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2 Replies
Tobonaut
Gold Stadia Guide
Gold Stadia Guide

Hi @Timtamtums 

you can try https://support.google.com/stadia/answer/9598538?hl=en if you are not more than 2h in the game. Otherwise, please contact the Stadia support directly.

---
Please mark posts that helped you to solve your problem as an "Answer" or give "Kudos" to other helpful posts.
1 Kudo
Timtamtums
Stadia Player
Stadia Player

I was able to get my refund from Crayta :grinning_face_with_smiling_eyes: :grinning_face_with_smiling_eyes:  it took over 2 months because Crayta staff at Unit 2 Games gave Google a hard time.
Unit 2 Games refused to talk and help the support staff on Google Stadia with the refund process. 
Crayta refused to explain why they had to:
1) ban someone from a developer community
2) ban someone from Stadia game ( i payed full price)

I was first harassed then immediately removed and punished for revealing my identity online.
Crayta punished me by removing me from:
1) monthly applicants for Diversity Mentorship (comes with a cash prize)
2) monthly applicant of Developer cash prizes.

So basically after working for free for 2 months on Crayta, the staff had me silenced and removed from all platforms.
I was eligible for nearly 4 thousand dollars. 
The community was rascist and toxic - Crayta encouraged their behaviour online with their actions.

Google has donated to Crayta an education fund for people of color - and i was explicitly removed from participating because i am black, I was the 1% of this community that matched the criteria for the education fund from Google.
Unfortunately Google has not kept a close eye on Crayta and therefore Crayta chooses to bear no responsibility.

For the safety of new users I do discourage further engagement from Crayta.
 
Where the community will Oust members for financial gain and the staff will turn a blind eye.

Game Developers Conference
actually discusses the ordeal of toxic communities to better understand how harmful, toxic and insidious game communities can become with poor oversight
https://youtu.be/N8tHDzxfLQQ

0 Kudos