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botmann
Community Member

Founders' Edition Hardware Received, but no invitation code

Another person who has received their hardware but no invitation code.  Order June 7, 2019.  Received today (November 20, 2019) at 11:16am PST.  

I checked the SPAM/JUNK box, and nothing found.  Got the "Tips" email for Stadia.  

I already installed the Stadia app on my Android phone, but one cannot move past the unlock screen where one enters the invitation code.  Cannot setup the Stadia outside the app.  Tried connecting to the PC via the USB A-C cord included with the Founders Edition hardware and going to Stadia.com, but the website only has information about Stadia or portal to order the Premiere Edition.  

And like others, online chat unavailable.  Put in a request for a phone call, but been over thirty minutes thus far.  I cannot find an email address to send an email for a status update or just to complain.  Some of us have responsibilities and thus are wasting our valuable time.

From what I have read, Google is stating we should receive something by the end of the week?  This is not right based on what they said at the time of the pre-order that we would have access day one (November 19), be able to setup user name first (also implying be able to do so prior the launch day).  Based on how they set this up, the invitation code is more critical than the hardware since many of us have controllers that are compatible with the service--Xbox, PS4, etc.

Hopefully, they will do something to compensate for broken promises what many of use based on purchasing decision on.  Thus far, this is disappointing and leaving a significant impression.  Microsoft's xCloud, although in beta, has been a significantly better experience.

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2 Replies
botmann
Community Member

I received the invitation code at 1:17pm, which I was during when I writing the post above.  

Still not does not make the delay any better.  Most companies would have sent an email about the possibility.  I still think some compensation is warranted.  

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ItsAndy
Community Member

Trust me, we're there with you. I have my hardware, but no code either (ordered June 7th). I'm checking my email regularly, including the spam folder, and still nothing... The silence on the matter is the worst part....
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