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Handlebro
Community Member

Founder, Paid, Hardware Arrived, STILL NO CODE

@GraceFromGoogleIt has been 24 hours+ now. WHERE IS MY INVITE CODE?? Please give all of your Founder's Edition paying customers an update, apology, explanation, and tell us how you will be compensating all of us who supported this project as early adopters, but still can't use the paperweight of a controller you sent us, because we have NO INVITE CODE. You took my money and did not provide the service that I paid for. Best I can tell, this is breach of contract and false advertising. I expect an explanation and an update ASAP, or I'm sending this piece of junk back for a full refund. Thank you.

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4 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Handlebro there's a statement made yesterday that they're still working to send out the codes:

https://community.stadia.com/t5/Stadia-General/Response-from-Google-with-regards-to-delayed-activati...

Also you can check the 'Solution' on the pinned post on this board:

https://community.stadia.com/t5/Stadia-General/Ordered-6th-of-june-yet-to-recieve-a-code/td-p/255

If you want to get refund:

From the FAQ

If I return my Stadia Controller or Chromecast Ultra, will my subscription be cancelled? Will I be refunded for the Founder's Edition?
If you return all of the contents of the Founder’s Edition within 15 calendar days after the day you received it, your 3-month Stadia Pro subscription will be cancelled and you'll be refunded for your purchase. Returning the Founder's Edition also means you'll lose access to the games you claimed as a Pro subscriber, your Founder's Stadia Name will revert to a standard Stadia Name, and your Founder's Badge will be removed. If the Buddy Pass included with your Founder's Edition has not been redeemed at the time of your return, the Buddy Pass and 3-month Stadia Pro subscription will be voided. If the Buddy Pass has been redeemed at the time of your return, the included three-month Stadia Pro subscription will be cancelled and the redeemer will lose their Stadia Pro benefits.

And here's more specific instruction. When I opened this, it automatically shows for US and Canada, but you might get something different. The idea should be the same though.

Get a refund on Stadia in US and Canada 

Return a device for a refund 

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Stadia Guides are not employed by Google. Opinions are my own.
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Handlebro
Community Member

@Ivan Seriously? This is laughable. The link you provided to the statement takes me to a "page not found" and provides no information. This is absolutely unacceptable. Google is STILL not providing any information about what the heck is going on, and why codes aren't being issued to thousands of us that PAID MONEY TO BE EARLY ADOPTERS. I know people who've JUST purchased the Premier Edition and have already gotten codes and are trying it out. I PAID TO BE A FOUNDER...and this is what I get? Seriously - you've got to be kidding me. Please be ACTUALLY HELPFUL and send my code or give me an explanation as to why I've not yet received it, as an early adopter and PAYING CUSTOMER, and others who've just signed up have. Thank you.
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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Handlebro Apologies, I botched the hyperlink. It should be working now.

Just to clarify, I don't work for Google. I know as much as you do. I can't send you a code even if I want to. Many people are asking for response from Google, and these are what we got so far. I totally understand your frustration, but sometimes things just don't go the way we want to. At this point, we just need to stay positive, and hopefully you'll get your code soon :slightly_smiling_face:

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Stadia Guides are not employed by Google. Opinions are my own.
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Handlebro
Community Member

@IvanI understand and realized that after reading again.  My apologies.  As for staying positive - I'm very positive.  I'm also very adamant that a company that takes my money fulfills it's service that I paid for, and this isn't even close.  If I ran my own business this way...I'd be blackballed and out of business.  I do expect them to issue some sort of apology and compensation or credit for games or free subscription, etc.  This is some of the worst customer service I've ever experienced.  I'm an IT Administrator with 20+ years experience working in large corporations & academic institutions.  If this were a service we were paying for...we'd drop it like it's hot and find another vendor.  Google may just be beefing themselves on this one, because of how bad this launch has been.

I do appreciate your comment and help, but can't echo the "sometimes things don't work out the way we want them to" bit.  I paid for them to "work out" the way it was sold.  If that isn't possible, then Google needs to make it right for their customers.

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