@GraceFromGoogleIt has been 24 hours+ now. WHERE IS MY INVITE CODE?? Please give all of your Founder's Edition paying customers an update, apology, explanation, and tell us how you will be compensating all of us who supported this project as early adopters, but still can't use the paperweight of a controller you sent us, because we have NO INVITE CODE. You took my money and did not provide the service that I paid for. Best I can tell, this is breach of contract and false advertising. I expect an explanation and an update ASAP, or I'm sending this piece of junk back for a full refund. Thank you.
@Handlebro there's a statement made yesterday that they're still working to send out the codes:
https://community.stadia.com/t5/Stadia-General/Response-from-Google-with-regards-to-delayed-activati...
Also you can check the 'Solution' on the pinned post on this board:
https://community.stadia.com/t5/Stadia-General/Ordered-6th-of-june-yet-to-recieve-a-code/td-p/255
If you want to get refund:
From the FAQ
If I return my Stadia Controller or Chromecast Ultra, will my subscription be cancelled? Will I be refunded for the Founder's Edition?
If you return all of the contents of the Founder’s Edition within 15 calendar days after the day you received it, your 3-month Stadia Pro subscription will be cancelled and you'll be refunded for your purchase. Returning the Founder's Edition also means you'll lose access to the games you claimed as a Pro subscriber, your Founder's Stadia Name will revert to a standard Stadia Name, and your Founder's Badge will be removed. If the Buddy Pass included with your Founder's Edition has not been redeemed at the time of your return, the Buddy Pass and 3-month Stadia Pro subscription will be voided. If the Buddy Pass has been redeemed at the time of your return, the included three-month Stadia Pro subscription will be cancelled and the redeemer will lose their Stadia Pro benefits.
And here's more specific instruction. When I opened this, it automatically shows for US and Canada, but you might get something different. The idea should be the same though.
Get a refund on Stadia in US and Canada
@Handlebro Apologies, I botched the hyperlink. It should be working now.
Just to clarify, I don't work for Google. I know as much as you do. I can't send you a code even if I want to. Many people are asking for response from Google, and these are what we got so far. I totally understand your frustration, but sometimes things just don't go the way we want to. At this point, we just need to stay positive, and hopefully you'll get your code soon ![]()
@IvanI understand and realized that after reading again. My apologies. As for staying positive - I'm very positive. I'm also very adamant that a company that takes my money fulfills it's service that I paid for, and this isn't even close. If I ran my own business this way...I'd be blackballed and out of business. I do expect them to issue some sort of apology and compensation or credit for games or free subscription, etc. This is some of the worst customer service I've ever experienced. I'm an IT Administrator with 20+ years experience working in large corporations & academic institutions. If this were a service we were paying for...we'd drop it like it's hot and find another vendor. Google may just be beefing themselves on this one, because of how bad this launch has been.
I do appreciate your comment and help, but can't echo the "sometimes things don't work out the way we want them to" bit. I paid for them to "work out" the way it was sold. If that isn't possible, then Google needs to make it right for their customers.