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Deadend1
Stadia Player
Stadia Player

Fifa22 create new settings file issue

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Hi, have had my Stadia pro for a good few months and playing fifa22 with no issues. About 2 weeks ago all my settings file details have disappeared. Now I am presented with "create new settings file" at the start of the game and there is absolutely no way pressing 'A' on the joypad actions to create the new settings file .. nothing. 

So I test out two other games, NBA and Hitman, both seem to stop working on loading up with no means to progress. 

Gone are the days where a reset or reinstall might to the trick. So if there's a big glitch, you're stuck.

So. Has anyone else come across this issue and if so how did you get back to normality?

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Best Response
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Deadend1 

I own both FIFA and NBA but don't have any issues.
As @Ivan suggested do you have these kind of issues with other games? Maybe you can try Super Animal Royal or Destiny 2.
If this happens with most or more games it best you contact Stadia Support chat

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4 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Deadend1 My first thought was that it's a FIFA specific issue, since there was some issue with FIFA games in the past. But it looks like you're also losing progress on other games? Are there any other games that you lost progress?

Or are you just having trouble launching the game? If yes, can you let us know how you're using Stadia? (Chromecast/TV, phone, computer). The more detailed info you provide will give us better understanding of what issue you might be facing

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Deadend1
Stadia Player
Stadia Player

Hi Ivan,

I initially thought too it was a Fifa22 issue, but NBA2k21 and Hitman won't progress. NBA2k21 states I have no controller connected (which I did), and there was no way of progressing. On Hitman it just loaded and then didn't progress past the first couple of screens. 

I have a Chromecast 4k unit with wifi games controller, the Chromecast works perfectly for everything else, just Stadia is the problem. Interestingly I've tried Stadia through the Android app and I have the very same issue with all of the games, so it's definitely on the server side there's an issue. This has actually been happening for a while as well, at least 2 weeks. I initially thought it was just a bug with Fifa22 and it would get picked up, but now, after more exploration and using a range of games and different devices it seems there's a wider issue here.

If it was my own machine I'd be reaching for a factory reset and reinstall. The other thing would be if there was a way to reset my profile. As I can't do either I'm now here.

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Deadend1 I don't have any of the games you mentioned unfortunately, so can't really test. You said it's been happening for 2 weeks now, so I would expect many people surfacing but the same issues, but I don't see anything that's similar to the issue you're experiencing right now.

Are there any games that's NOT having issue? Meaning, you have no issue playing the game whatsoever. I'm trying to see if it's connection/server issue, or game specific issue.

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Deadend1 

I own both FIFA and NBA but don't have any issues.
As @Ivan suggested do you have these kind of issues with other games? Maybe you can try Super Animal Royal or Destiny 2.
If this happens with most or more games it best you contact Stadia Support chat

0 Kudos