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captbunzo
Founder
Founder

Family Sharing - Error Setting it Up

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Hi Stadia,

Thanks for adding Family Sharing finally. This has made me a happy camper. However, when I try to set it up, I get the following error:

Oops!
Something went wrong, please wait awhile then try again.
 
Is this expected? Is this likely to resolve itself?
 
Cheers,
captbunzo
3 Kudos
Best Response
Pasten
Stadia Player
Stadia Player

Just had a chat with Stadia support and was able to resolve it!

The issue was with one of my family members having a payment method in a different country.

Not sure when they'll resolve this issue, but this is how I was able to workaround it:

  1. Removed all my family members except one

  2. Enabled Family Share on stadia

  3. Invited my family back in

Hopefully that will work for other people as well.

View Best Response in original post

2 Kudos
captbunzo
Founder
Founder

I'm not sure what part of Chufu's response was insightful and it certainly was not the solution to my problem. In fact, it really quite frustrated me and was kind of the crummy answer you get from customer service when they're talking to you like your're an idiot. I've been working in IT for 20 years and I don't report a problem without first making sure it isn't something I did.

Of course I read that in the original announcement, but family sharing was clearly being offered to me in the app. It clearly was trying to let me sign up, but then something went wrong.

To follow up, the problem continued to occur for the next day or so. Finally, on a whim, I deleted and recreated my family group. After that, things worked fine.

There is definitely some sort of bug in the system, and more importantly probably an error message that isn't being reported that should be. It's pretty frustrating for the error message to be effectively, "It didn't work".

View Best Response in original post

1 Kudo
13 Replies
Pasten
Stadia Player
Stadia Player

Happens to me as well, let us know if there is something we can do to fix on our side.

 

Thx

3 Kudos
Lizerg
Stadia Player
Stadia Player

Same here...:expressionless_face:

0 Kudos
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Might have something to do with the rollout for you. The Stadia team mentioned in this article that it can take up to a week until it's rolled out for everyone.

So for the error "Something went wrong, please wait awhile then try again." I would say just try again regularly (maybe some hours later) and see if it works, but if it still doesn't work for you after 1 week, then you can also contact the Stadia team to get support.

1 Kudo
Samas
Silver Stadia Guide
Silver Stadia Guide

fwiw, I just setup family sharing on my Stadia account and family group without issue. I already had a family group setup and just had to enable sharing through Stadia. Error could be related to the staged rollout? I'm in Eastern U.S. if that helps at all (in case it's regional).

0 Kudos
coolrushipatil1
Stadia Player
Stadia Player

Same problem. Please fix

 

0 Kudos
ChrisFromGoogle
Community Specialist
Community Specialist

Hi all, to piggyback on @Chufu's insightful response, this feature is rolling out currently, so while one person in a family might now have access, it is possible that the family member's account does not. Keep checking in periodically, then make sure to report back in a few days if you are still unable to complete the process.

0 Kudos
captbunzo
Founder
Founder

I'm not sure what part of Chufu's response was insightful and it certainly was not the solution to my problem. In fact, it really quite frustrated me and was kind of the crummy answer you get from customer service when they're talking to you like your're an idiot. I've been working in IT for 20 years and I don't report a problem without first making sure it isn't something I did.

Of course I read that in the original announcement, but family sharing was clearly being offered to me in the app. It clearly was trying to let me sign up, but then something went wrong.

To follow up, the problem continued to occur for the next day or so. Finally, on a whim, I deleted and recreated my family group. After that, things worked fine.

There is definitely some sort of bug in the system, and more importantly probably an error message that isn't being reported that should be. It's pretty frustrating for the error message to be effectively, "It didn't work".

1 Kudo
Pasten
Stadia Player
Stadia Player

Just had a chat with Stadia support and was able to resolve it!

The issue was with one of my family members having a payment method in a different country.

Not sure when they'll resolve this issue, but this is how I was able to workaround it:

  1. Removed all my family members except one

  2. Enabled Family Share on stadia

  3. Invited my family back in

Hopefully that will work for other people as well.

2 Kudos
Lizerg
Stadia Player
Stadia Player

Yeah, same with my family group. Thanks! :grinning_face:

0 Kudos
Pasten
Stadia Player
Stadia Player

Can someone make my post as a solution? Seems like an easy workaround that works :slightly_smiling_face:

@ChrisFromGoogle 

 

0 Kudos
captbunzo
Founder
Founder

Done. Thanks for sharing this information!

0 Kudos
ChrisFromGoogle
Community Specialist
Community Specialist

Thanks for the tag, @Pasten! We also appreciate everyone's collaboration here!

0 Kudos
Dancorp
Founder
Founder

Am really struggling to set this up.  I am not a family group manager.  In the app it tells me to send an email to my family manager but she never receives it.  Done this 5 times now. Can someone provide a simple guide as to how to set this up...the Google help pages are,how shall we say, not helpful at all

0 Kudos