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dislocation
Stadia Player
Stadia Player

Division 2 not starting

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Since yesterday I can't start Division 2. Stadia tells me it's not available in my country. In the weeks before it was working fine. I'm in Switzerland so Stadia is officially supported.

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Best Response
GraceFromGoogle
Community Member

Update: This issue should now be resolved. Please let us know if the issue persists. 

--------------

Hi everyone, thanks for stopping by the Stadia Community. The Stadia team is aware of this issue, and we're working with our partners to identify a fix. I'll keep you posted with the latest updates. 

- Grace

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12 Replies
x1VI
Stadia Player
Stadia Player

Also from Switzerland, having the same issue. Best you can do is contact Stadia support chat and let them know. 

I contacted support and they mentioned it was a "known issue" and it was being worked on. Unfortunatly, they could not tell me how long it would take..

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HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

The error is coming from Stadia dashboard (the game won't start) or the issue is later in a game dialog (game servers tells you that the service is not available on your country)?

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dislocation
Stadia Player
Stadia Player

The game shows up on my dashboard. Right after clicking the Start button the error occurs.

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murratore
Stadia Player
Stadia Player

Same here. From Switzerland and getting the country message.

Had contact with the Google Support. They told me that Division 2 is not available in Switzerland... And indeed, if you look at the product detail page in the stadia store. Switzerland is not in the list. Although it is still possible to buy it....

My Google Supporter told me that I would have to contact Ubisoft in this matter..... Told them, it is not my problem when their platform is not working correctly and they would have to deal with this.

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HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

@murratore you were able to play the game before the issue? or your issue was only that you bought the game and you are not able to play? because if it is the latter you can always ask for a full refund if less than 15 days has passed and you haven't played for more than 2 hours, it's highly weird that a game got suddenly removed from a country while is still buyable somehow...

 

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GraceFromGoogle
Community Member

Update: This issue should now be resolved. Please let us know if the issue persists. 

--------------

Hi everyone, thanks for stopping by the Stadia Community. The Stadia team is aware of this issue, and we're working with our partners to identify a fix. I'll keep you posted with the latest updates. 

- Grace

3 Kudos
Catch33
Stadia Player
Stadia Player

Im from the netherlands, the division 2 isnt even showing up in the store?????

So i do have Division 2 from Ubisioft, but my graphics card on pc is not working,


I was hoping to play it through Stadia so i got now a free Pro subscription, 

but like said i cant even see/buy/play the game here?????

Did i sign up for nothing??????????

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hello @Catch33,

I know it is for sale on Stadia in the Netherlands. What is your age in your Google/Stadia account?

You have to be 18 years or older to show/buy/play the game. Please check your age configured at your account. :smiling_face_with_sunglasses:

 

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Catch33
Stadia Player
Stadia Player

Thx, but thats set correctly, even the country.II can see other ubisoft titles, btw almost only ubisoft titles, and they would have the same restriction.
There's no division in my list.
There's not even a search function.
From a company that's started as a search business i would have expected better.

 

Update, i got into chat contact with someone from google, and when i made another stadia-account it worked, even more games were shown.
So there must be something wrong with my first account, and he sent a support request to look into that, since the new account is not going to be the account i want to use.
But having to buy the games twice is a bit steep still

 

 

 

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dislocation
Stadia Player
Stadia Player

btw: hay to all fellow Swiss Stadia Gamers! We were late to the party but now we're ready for Swiss exclusive problems :winking_face:

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dislocation
Stadia Player
Stadia Player

Division 2 working again, thanks!

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HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

@murratore @x1VI are you now able to play like @dislocation ?

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