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forestfire
Stadia Player
Stadia Player

Did not receive redemption code for Stadia Premiere Edition Offer

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Hi, I bought a copy of Assassin's Creed Valhalla on Nov 20, but never received the redemption code for the "Stadia Premiere Edition with Purchase of Game for $29.99 or above Offer." How do I get this code?

1 Kudo
Best Response
ChrisFromGoogle
Community Specialist
Community Specialist

Hi there @forestfire. Thanks for surfacing this issue. Can you please confirm the following for us? 

  1. I know you may have already confirmed this, but can you confirm that you checked the email inbox of the account you're using to login to Stadia? 
  2. Can you confirm that you've already checked the spam folder for an email titled "Your Stadia Premiere Edition with recent game purchase - redeem by Dec 11, 2021"
  3. Can you confirm that you're located in one of the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Sweden, Switzerland, UK, and U.S.

- Chris

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1 Kudo
10 Replies
ChrisFromGoogle
Community Specialist
Community Specialist

Hi there @forestfire. Thanks for surfacing this issue. Can you please confirm the following for us? 

  1. I know you may have already confirmed this, but can you confirm that you checked the email inbox of the account you're using to login to Stadia? 
  2. Can you confirm that you've already checked the spam folder for an email titled "Your Stadia Premiere Edition with recent game purchase - redeem by Dec 11, 2021"
  3. Can you confirm that you're located in one of the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Sweden, Switzerland, UK, and U.S.

- Chris

1 Kudo
forestfire
Stadia Player
Stadia Player

Hi Chris, Thanks for your response. I have opened a case about my issue after contacting Stadia support through facebook messenger. I'm still waiting on a response to my issue. Hope to resolve this and get my redemption code soon.

0 Kudos
bboutarfa
Community Member

I also did not receive my code and now it's too late to get the free controller? I only signed up at that time because I wanted to the redemption code/free controller so I could play games with my family. I am waiting on customer service to resolve my issue.

0 Kudos
JMPVermont
Stadia Player
Stadia Player

I also have not received my redemption code, and have checked my SPAM filter.

0 Kudos
Johnnieblazze
Stadia Player
Stadia Player

I also purchased Assassin's Creed Valhalla on November 20th, and haven't received the redemption code.

1 Kudo
Airforce1fly
Community Member

Unfortunately I'm having the exact same issue after purchasing the exact same game. Still haven't received a solution. I sent screenshots of receipts, etc. The redemption window is getting close. 

1 Kudo
forestfire
Stadia Player
Stadia Player

@Airforce1fly @Johnnieblazze @ChrisFromGoogle 

Just fyi, I received my redemption code this morning (Dec 7) after contacting Stadia support and opening a case through facebook messenger on Dec 3. Redemption code was valid, and my stadia premiere controller should be shipping soon. I initially paid for AC Valhalla through paypal, wondering if this error was related to the payment method or had something to do with the title I purchased... Hopefully participating in future promotions will be easier!

2 Kudos
Johnnieblazze
Stadia Player
Stadia Player

Same thing. I contacted Stadia support via Messenger and got my redemption code just now.

0 Kudos
Ihatepamcakes
Stadia Player
Stadia Player

Hi. I am having the same exact problem. Can you please help me get a code. Thanks!

0 Kudos
Ihatepamcakes
Stadia Player
Stadia Player

Hi, I am still waiting on a response for this.

0 Kudos