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kanochio
Community Member

DOOM ETERNAL. TYPED WRONG EMAIL IN BETHESDA CONFIGURATION

I wrongly put my email in DOOM ETERNAL and now I can't change it. How can I access the fields to change it?

2020-04-04_15-35-03 (Grande).jpg

The problem is that I was wrong typing .com and typed .cpm instead. that dosent exists, and now I can't access the fields to write it well. I wrote a ticket to Bethasda but they haven't answered me yet

 

 

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1 Kudo
7 Replies
ChronosP
Community Member

Hmm, and you can't retype it? Or enter the field somehow? Have yout tried it on other screens, for example on pc, phone instead of the CCU or vice versa? But it sounds strange anyway.

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kanochio
Community Member

I have tried on all devices and nothing. Maybe I'm stupid and I'm missing something but it won't let me access the fields.

It is an address that does not exist. Bethesda doesn't respond so I don't know ...

You should be able to reset the fields ... I don't know how account linking policies really work.

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Leox3m
Stadia Player
Stadia Player

What's strange is that it is saying your account needs to be verified. 

https://help.bethesda.net/app/answers/detail/a_id/49983/~/%E2%80%9Caccount-has-not-been-verified%E2%...

Have you logged in to Bethesda.net with your true account and see if you can figure something out there? 

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kanochio
Community Member

I have tried everything my intelligence has allowed me and it has not worked in any way.

Keep in mind that it is an account that does not exist so it cannot be verified.

I have already written Bethesda two tickets to remove that account from the verification and to reset the fields where the address is entered in the game.

One of the tickets has been unanswered for five days and today I have written another one.

I don't know how to contact Stadia too. I thought someone from the Stadia team could help me here.

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Litespan
Community Member

I Am in the same situation. You can't access the email  field once you enter it. I can't verify my account . Maybe ill make an email acct with the misspelled email address

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HEYCHEKO77
Community Member

Did they answer the ticket? Im in the same position here and y dont know what to do. 

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Juicy
Community Member

did you find out how to fix it cause i have the same problem

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