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tomamarian10
Stadia Player
Stadia Player

Customer support

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The customer service people don't answer me, how can I get in touch with someone so they can help me?

Screenshot_20220112_072355_com.facebook.orca.jpg

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Best Response
ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Hi @tomamarian10,

Here is some refund information. Including a link to stadia support

You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This refund is only available for purchased games, and not for add-on content or services.

Refund bot: https://partnerdash.google.com/apps/chatbot/chat?p=RefundChat
Contact support: https://support.google.com/stadia/gethelp

Hope this helps. :smiling_face_with_smiling_eyes:

-Shadow
I am just a volunteer here on the forums

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5 Replies
ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Hi @tomamarian10,

Here is some refund information. Including a link to stadia support

You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This refund is only available for purchased games, and not for add-on content or services.

Refund bot: https://partnerdash.google.com/apps/chatbot/chat?p=RefundChat
Contact support: https://support.google.com/stadia/gethelp

Hope this helps. :smiling_face_with_smiling_eyes:

-Shadow
I am just a volunteer here on the forums
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tomamarian10
Stadia Player
Stadia Player

Thank you for your help, the support link is the same one I wrote. The problem is that the customer service people don't respond. 

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ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

I would suggest trying go get to the chat option.

-Shadow
I am just a volunteer here on the forums
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AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Hi @tomamarian10 

Why are you trying to reach Stadia support from Reddit? The official support is from the Help Center and start a chat from there.

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tomamarian10
Stadia Player
Stadia Player

Îs from Facebook cheat

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