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Ryo_S
Stadia Player
Stadia Player

Crash when loading Journey to the Savage Planet Save

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Hi,

New game and new problem, when i try to load my save of Journey to the Savage Planet,the game just hang on, the music goes on but nothing else. I can't get trough the menu ( i tried different browser).
The game was working this afternoon and this evening not anymore....

If someone have a clue ^^

(excuse my poor english like always)

12 Kudos
Best Response
GraceFromGoogle
Community Member

Additional Update:

Hi everyone, please note that the patch that went live earlier today contains the following: 

  • Addresses the issue causing save game corruption which were crashing the game when loading them at the main menu

  • The ability to detect corrupted saves in the main menu without crashing. If the player does have a corrupted save, it will now show as "corrupted" in the menu. By deleting the corrupted save, your game will look for other saves that can be loaded to recover some progress.

  • Fix to prevent co-op disconnects when suspending or switching devices

--------

Hi folks, thanks for stopping by the Stadia Community Forum. I'm so sorry for the delayed updates regarding this issue, and I understand how frustrating this situation has been.

Please note that this issue is now resolved. If the issue persists on your end, please let us know. Thank you. 

- GraceFromGoogle

View Best Response in original post

2 Kudos
56 Replies
AA1
Stadia Player
Stadia Player

Ah, that makes more sense lol ty - freaking Stadia eh?

0 Kudos
Syedops
Stadia Player
Stadia Player

Its been 4 days and still your Developers not able to fix the hang issue on menu.

0 Kudos
Equinusocio
Founder
Founder

Nope, this bug appeared on 1 january. 

1 Kudo
killerprororo
Stadia Player
Stadia Player

buenas tardes , el juego journey to the savage garden se ha quedado congelado en el menú de inicio , no se como puedo arreglarlo , no me funciona no en Chromecasy ultraje ni en pc , el juego simplemente no inicia, alguien puede ayudarme ?

0 Kudos
Skorm
Stadia Player
Stadia Player

Es un problema conocido y con más personas afectadas, se comenta más arriba en el hilo. No tiene solución actualmente, aunque según comenta el usuario @Ryo_S  le ha respondido la desarrolladora y están trabajando en solucionarlo.

0 Kudos
markocsan
Stadia Player
Stadia Player

This is pretty ridiculous that this game isn't working. The whole point of cloud gaming is reliability in the cloud. Useless. 

4 Kudos
SquareApoptosis
Community Member

same issue here. the game still works if a friend invites you to a multiplayer session, but this doesn't seem to fix the solo game. Still hangs on opening menu when I select either single-player or multiplayer. thanks everyone for making this known to the developers and stadia support!

0 Kudos
ChrisFromGoogle
Community Specialist
Community Specialist

Hi all -- we're still working to get a solution out. We'll update when we are able. Thanks for your patience while we investigate.

4 Kudos
carlinopr
Stadia Player
Stadia Player

In my case the save file was removed completely.  :disappointed_face:

0 Kudos
ChrisFromGoogle
Community Specialist
Community Specialist

Hi all -- we're in the process of identifying and publishing a fix for this issue. I'll post an update when I am able.

1 Kudo
RossTigerz
Founder
Founder

Thanks for keeping us updated Chris, much appreciated.

0 Kudos
Heathen
Founder
Founder

How are you waiting to hear from the developer? Google was the developer and publisher of this game...until you fired everyone.

0 Kudos
Humm3L
Founder
Founder

Same by me Since 13.02.21 
hope not my savegame will be Lost :disappointed_face: This shoud not Happend to a Cloud Service 

0 Kudos
Syedops
Stadia Player
Stadia Player

Really sad to know we seen such disaster on cloud gaming and stuck on game, i cannot not remove it, cannot reset it. It just hangs, hangs and hangs. 

0 Kudos
Moguul
Stadia Player
Stadia Player

Same issue here after 98% of the game.

After a few hours of gaming, a break and a restart the main menu appears but when selecting Singleplayer (or Coop) the screen freezes. Music continues....  selecting  option menu is fine,.
(On Chrome for OSX  & Android on Pixel 3xl).. Restarted about 15 times.. Game is unplayable anymore.

0 Kudos
Margrave
Founder
Founder

Still not working. Freezing at main menu still. FYI

0 Kudos
chaosrain
Stadia Player
Stadia Player

Agreed.  Chatted w/ Stadia team two days ago.  They gave me the same runaround (contact the developer), then admitted that they had no path to offer to do so.  Chat guy offered to work with an engineer around the issue and get back to me in a day.

Guess who I haven't heard from...

Game still stalls when selecting from the main menu.  Clearly a Stadia cloud save access issue which isn't present on the game at large (no complaints on Steam or XBox).  If I were a betting man, I'd put money on 505/Typhoon nuking the Stadia implementation as a final FU to the team who bought, then fired them.

1 Kudo
chaosrain
Stadia Player
Stadia Player

Just heard from Stadia Support:

"This is about the Journey to the Savage Planet game. I already have an answer about the issue. It seems that they will need to create a patch for it. However, we do not have any details when will they be able to do that."

So, some progress, but no ETA.

0 Kudos
DragonFax
Founder
Founder

Also have this problem.

0 Kudos
AA1
Stadia Player
Stadia Player

Interesting... I had started playing and had a few hours on my first of 3 save files (was VERY sad to see that local co-op isn't a thing for some reason) and of course it tells me that its saving all throughout my hours of play, well thats cool, I got back to the ship and close out the game and head to work. When I come back to resume my play, the save file is gone, I have no save files... wtf...

I was hoping it was a visual glitch, tried loading the first save file, seemed to bug out a little bit, didn't do anything but then I got it backed out somehow and then selected the 2nd save slot and it loaded up a new game for me -_- I quit back to the main menu and oh look, that slot has a save file on it, the first one has nothing.... thanks Stadia...

 

0 Kudos
SirDiesALot
Stadia Player
Stadia Player

It's been almost two months since this bug popped up and there's still no fix. 

Is anyone actually working on this?

1 Kudo
balatuur
Stadia Player
Stadia Player

Same issue here. If it where on any other platform, i could just start a new game but here, with the savefiles unaccesible, not only i progress lost, but the game can not be played at all. Great advertisement for stadia :disappointed_face:

0 Kudos
balatuur
Stadia Player
Stadia Player

Update, The Patch fixed my issue, i have now one corrupted savefile in slot 1 and had to redo the first chapter but other than that, it worked.Thank You.

1 Kudo
benleclair
Stadia Player
Stadia Player

Google is getting killed in the news for this... They sure are discouraging new subscribers from joining.

Really too bad.  I loved it.  I won't be buying any more new games now though.

1 Kudo
GraceFromGoogle
Community Member

Additional Update:

Hi everyone, please note that the patch that went live earlier today contains the following: 

  • Addresses the issue causing save game corruption which were crashing the game when loading them at the main menu

  • The ability to detect corrupted saves in the main menu without crashing. If the player does have a corrupted save, it will now show as "corrupted" in the menu. By deleting the corrupted save, your game will look for other saves that can be loaded to recover some progress.

  • Fix to prevent co-op disconnects when suspending or switching devices

--------

Hi folks, thanks for stopping by the Stadia Community Forum. I'm so sorry for the delayed updates regarding this issue, and I understand how frustrating this situation has been.

Please note that this issue is now resolved. If the issue persists on your end, please let us know. Thank you. 

- GraceFromGoogle

2 Kudos
Trixat
Stadia Player
Stadia Player

Thank you I can confirm this is fixed for me. 

0 Kudos
Wook
Community Member

After all this time - I still have same issue ;/

0 Kudos