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Ryo_S
Stadia Player
Stadia Player

Crash when loading Journey to the Savage Planet Save

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Hi,

New game and new problem, when i try to load my save of Journey to the Savage Planet,the game just hang on, the music goes on but nothing else. I can't get trough the menu ( i tried different browser).
The game was working this afternoon and this evening not anymore....

If someone have a clue ^^

(excuse my poor english like always)

12 Kudos
Best Response
GraceFromGoogle
Community Member

Additional Update:

Hi everyone, please note that the patch that went live earlier today contains the following: 

  • Addresses the issue causing save game corruption which were crashing the game when loading them at the main menu

  • The ability to detect corrupted saves in the main menu without crashing. If the player does have a corrupted save, it will now show as "corrupted" in the menu. By deleting the corrupted save, your game will look for other saves that can be loaded to recover some progress.

  • Fix to prevent co-op disconnects when suspending or switching devices

--------

Hi folks, thanks for stopping by the Stadia Community Forum. I'm so sorry for the delayed updates regarding this issue, and I understand how frustrating this situation has been.

Please note that this issue is now resolved. If the issue persists on your end, please let us know. Thank you. 

- GraceFromGoogle

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2 Kudos
56 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Ryo_S,

do you have this problem also on other devices for example in the Stadia app on a mobile phone or on the TV with Chromecast? Or is this issue only present in the browser?

0 Kudos
Ryo_S
Stadia Player
Stadia Player

Ok so i try just now on my phone and on CCU, and i've got the same issue....

0 Kudos
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Okay in that case it looks like a game issue, so I would recommend you to contact the Stadia support to see if they are aware of the issue and if they maybe have any troubleshooting for you. You could also contact the developers to let them know about the issue with their game on this platform.

1 Kudo
Miguel_26
Stadia Player
Stadia Player

Yesterday the game works once without problems, then I had the same problem.

0 Kudos
yoadrian
Stadia Player
Stadia Player

@Ryo_S  @Chufu  I'm having the exact same issue. I was able to play yesterday for a while just fine, but ever since it won't let me get past the main menu. It just hangs with the music playing.

After it hangs if you exit the game and try to restart it, you get an error that says "Failed to start the game session." I have to restart my Chromecast for it to get back to the menu, but then it just hangs again.

Every other game works fine, it's only Journey to the Savage planet.

0 Kudos
MichaelMdp
Stadia Player
Stadia Player

Same issue here :confused_face:

0 Kudos
Eduard
Founder
Founder

Same issue
I've tried different browsers and Chromecast. the game starts up to the main menu

0 Kudos
Skorm
Stadia Player
Stadia Player

I have the same problem. Chat with Stadia Support but they don't give me any solution, just write to the developer.

 

:pouting_face:

0 Kudos
Margrave
Founder
Founder

Same here. I can't get past the initial menu anymore. Was playing fine yesterday.

0 Kudos
Khoros1
Stadia Player
Stadia Player

Same here. I was playing fine until it stopped working. Tried on PC and Chromecast to no avail.

0 Kudos
Equinusocio
Founder
Founder

Same. The game gets stuck on the main menu after I press single player or coop. So sad. 

0 Kudos
RossTigerz
Founder
Founder

I got the same issue today when trying to load the game I started yesterday. Click on single player and it just hangs.

I've seen people mention Google telling them to talk to the Devs, which I would usually say makes total sense. But the problem is Typhoon studios don't exist any more as far as I can tell, they became part of SG&E. The game listing also says the Devs are SG&E. So Google are the Devs.

 

I know SG&E is winding down, but they have only just released this and are still planning to release games which were slated to come out soon, so they must be around somewhere for us to report this too.

0 Kudos
Equinusocio
Founder
Founder

Fortunately, I didn't pay for that game, but it’s a shame for who bought it. Our money isn’t different

0 Kudos
Khoros1
Stadia Player
Stadia Player

Well, we did not pay for this game, but we pay for a service every month, so one would expect it to work smoothly or at least for the problems to be addressed somehow.

0 Kudos
Equinusocio
Founder
Founder

I was supposing that this game is bugged on other platforms too...but you're right anyway. 

1 Kudo
AverageFro
Stadia Player
Stadia Player

I just got done talking to Stadia support for the second time since I had the issue and let the agent know that others are having the same trouble with no reliable way to contact the developer. After checking with his supervisors he came back saying that this is a known issue and is being worked on. I also let him know that it would be great if there was any kind of acknowledgement of this being an issue and being worked on, but I'm not confident we would get that kind of communication. Take him at his word or not, but I was at least able to get an answer other than "Contact the developer".

8 Kudos
RossTigerz
Founder
Founder

You sir, are a legend. Thank you fighting through support to get an answer. At least it gives us hope they may potentially patch it soon.

3 Kudos
mayormcdeath
Stadia Player
Stadia Player

Same issue, started playing a game a few days ago, played for an hour or so (was enjoying it too!).  Tried to log in this weekend for some pandemic fueled gaming and the game just freezes when I select single player.  Tried on my chromecast/chromebook/windows pc.  Same thing on everyone.  

 

0 Kudos
Earl
Founder
Founder

I'm having the exact same issue. Video of the issue here: https://stadia.google.com/capture/bc103db2-8faa-4ce2-b63f-7ce1afc0e8de

I contacted Typhoon (silence), then contacted Google, who told me to speak to 505, who told me they don't support the Stadia version of the game. This hasn't been a fun experience, especially as I subbed to Pro only for this game, this month.

Makes me worried about this happening again in the future - cos I can't solve the issue for myself, as it's a cloud platform. 

1 Kudo
Jabberwokki
Stadia Player
Stadia Player

Started playing this yesterday.. launched it several times without a problem.. today I can’t get past the first menu. Sad to see others have been having this issue for days.. was looking forward to finishing this on the weekend. :disappointed_face:

0 Kudos
Trixat
Stadia Player
Stadia Player

Also having the same issue. It is one of the few games on Pro that I actually want to play. Really wish this would be fixed.

0 Kudos
Ryo_S
Stadia Player
Stadia Player

Hi, a quick update from an answer that i had from 505 Games, this is their reply : 


Claudiu G. (505Games)

Feb 8, 2021, 5:29 PST

Thank you for contacting 505 Games support.

We are sorry for the late answer. Due to the amount of requests we had during this time our response time has been increased. 

Regarding the situation you are facing, kindly note that we are aware of the issue and our development team is working to have a fix as soon as possible. 

Once again, thank you for your understanding and patience!

Please do not hesitate to contact us should you need further assistance.

Claudiu G.
505 Games Support


Hoping for a fix, but maybe it will not be too long because the bigger the issue is and the the number of impacted people, the quicker the fix will be made ^^

 

1 Kudo
yoadrian
Stadia Player
Stadia Player

@Ryo_S I just got this slightly different reply from 505 Games support, we'll see if it ever gets fixed: 

Screen Shot 2021-02-11 at 11.11.07 AM.png

0 Kudos
lincoln06
Stadia Player
Stadia Player

I got the same message from 505

I was talking with google support consultant and he said he would check the problem and troubleshoot it. Now waiting for e-mail from Google Support

0 Kudos
Ryo_S
Stadia Player
Stadia Player

I contacted devellopers by mail and had a chat with Stadia operator, no solution at the moment but if i find a solution, i'll post it here maybe it will help someone ^^

Thanks again

5 Kudos
Ash
Stadia Player
Stadia Player

Same. I was told they were working on it... not so sure if pro account is worth it... when finally a half decent game that is not 8 or 16 bit comes out it crashes...

0 Kudos
cottonswab72
Stadia Player
Stadia Player

Seriously, was considering it with my free trial, but the fact that this isn't getting touched, or at least has been an issue for so long, has pretty much convinced me that it's not worth it right now. Can't even play the game at all and this is "solved"???

0 Kudos
AA1
Stadia Player
Stadia Player

@Ryo_S  Please don't mark posts as an answer if it doesn't actually solve the issue as this makes the entire thread show as "solved"

0 Kudos
Ryo_S
Stadia Player
Stadia Player

@AA1 

Hi Did not mark it. Moderators did and you're right, it's ridiculous to consider that as a solution

0 Kudos