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Kholousi
Stadia Player
Stadia Player

Controller won't connect any more

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My controller use to work fine then the third time I played it lost all connection. Sometimes it will work right up until I start a game. Once the game starts it stops working.

I have reset my router, added a guest network, restarted my chromecast, restarted my modem, restarted my phone, reset the controller several times and it still won't connect.

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Best Response
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Well if you had a factory reset and a hard reset done I am out of options. :disappointed_face: 

The only thing you can do now is contact Stadia support and ask if they can help you with a replacement.
https://support.google.com/stadia/gethelp

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5 Replies
Restless
Stadia Player
Stadia Player

I have struggled a few times. Try re connecting the phone in the app again. I guess you have tried that... Push comes to shove contact stadia support they are great!

https://support.google.com/stadia/

Regards,
Restless
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Kholousi
Stadia Player
Stadia Player

I've worked with support for over 4 hours. They were unable to make it work.

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Happend to me before.

Fixed this by hard resetting the controller.

https://support.google.com/stadia/answer/9584135

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Kholousi
Stadia Player
Stadia Player

I've done several hard resets and it still doesn't work. Any other suggestions?

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Well if you had a factory reset and a hard reset done I am out of options. :disappointed_face: 

The only thing you can do now is contact Stadia support and ask if they can help you with a replacement.
https://support.google.com/stadia/gethelp

1 Kudo