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Chandler
Community Member

Compensation for Founders after poor launch

Hello @GraceFromGoogle 

@Will Google. Be providing founders, who did not get hardware / access / codes etc on the 19th of November, some sort of compensation in terms of free games or money back etc

We signed up to an agreement that we would all get day one access. This was not the case.

There should be something provided to founders more than just messages saying that things are being resolved. 

Please reply. 

Yours, 

A disgruntled Google Stadia Founder..

1 Kudo
13 Replies
Greenhill
Founder
Founder

You do realise that so far this is the most succesful cloud gaming service launch in the history on mankind, right?

World First. Breaking records.

 

What's next. Can we buy homes in the cloud? :rolling_on_the_floor_laughing::face_with_tears_of_joy:

0 Kudos
Chandler
Community Member

And it's success has nothing to do with my post. My post is asking for the people who purchased the Founders Edition under the impression that they would have access on day on (the 19th of November) as advertised. This didn't happen. I like it, since getting my code I have enjoyed the system and have nothing but praise for it. However I do feel let down at the start. I pre order a lot of technology and games etc, and never have I had to wait past a launch day, and the issue was compounded by the lack of communication from the vendor. Even if an email explanation had been sent in with an ETA it would have improved the experience. People should be given some thing for that. I hope a Google Stadia staff member will reply. Heck they have ignored everything so far so doubt it will happen.
0 Kudos
LordVivec
Founder
Founder

To be honest, I think that is why we are getting two games on Pro this month.  I can't think of any other reason why they would put Tomb Raider on sale then give it to Pro.   

I hope they come out and are transparent with us, but that's my guess.  (Disclosure- I got access around 6 pm on the 19th.)

0 Kudos
botmann
Community Member

I'm not so sure it's really successful thus far.  It may be the biggest cloud gaming launch, but it's being hammered by almost all the critical reviews; granted I think they are inexperienced with cloud gaming and not really a fair comparison directly compare to a console/pc.  The first successful cloud gaming service was OnLive but it has its own issues.

0 Kudos
mcnichoj
Founder
Founder

It would be cool to give us something extra but I don't think it's really needed, it was a couple days inconvenience.
0 Kudos
SecretCode
Founder
Founder

I don't know why but I have a gut feeling they will do something for founders around christmas time, I don't know why lol. Just a strong feeling (I'm most likely wrong)

0 Kudos
botmann
Community Member

I agree some compensation is warranted given the issues around the launch, especially towards the delayed hardware deliveries and, most importantly, delayed invitation codes.  You can throw in the lack of other services they said would be there.  It does not have to be much, but something to indicate that they're acknowledging the issues.  A game would be good.  I would say Assassin's Creed Odyssey since it was the public beta game. 

1 Kudo
Chandler
Community Member

100% about other services. The advertised line up was not what was delivered.

0 Kudos
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Yeah I still feel we should get some compensation for the promise that we (as a founder) are able to play "at launch date". This was not possible, because of

  • a) the late delivery of the founders edition (at least for me, purchased on 17th June) and
  • b) the delay of the access-code via email.

In my opinion this was still false advertise regarding the founder's edition. I mean, I bought it to play on launch date and not 1 week later.

The other thing Google could have done was postpone the launch-date to 25th November for example, then everything would have worked fine. Or even deliver the packages and access codes earlier.

There was a lot that went totally wrong with this launch. I mean, I am very happy to be able to play it now and it works fine for me, but for this whole desaster it would be indeed nice, to get at least a little bit of compensation.

2 Kudos
NetSage
Community Member

I feel like if we were going to get something we already would have.  But at the same time they are still trying to figure things out for the founders who orders got cancelled.  So maybe they are waiting for all of them to get settled before doing it.

So if not next week or the week after that I would say we get nothing.

------------------
If you want to add me as a friend my Stadia name is the same as my community name.
0 Kudos
Chandler
Community Member

I would be nice to have an official response from somone at Google though. Even if to say there is nothing.

 

0 Kudos
KidMagie
Community Member

I wouldn’t say Stadia‘s launch was a disaster. Issues, yes. And yes, not really transparent perhaps. Never understood why the code sending was tied to the shipment of the founders edition in first place, but I guess that was G‘s way of controlling access to the system or their warehouses and servers really couldn’t cope with the amount of orders to reach customers on or before day 1. But if that had been the case, they could have advanced shipments and code send outs a bit. Nevertheless, I’m certain Stadia got more people to play on day one than a console launch with people not being able to purchase the hardware due to limited stock. No class action required I guess. Freebie would go a long way nevertheless. On the bright side, Stadia will never have to mess with a new platform launch ever again (wouldn’t count Stadia Base a second launch). Things will get better by the month from now on I guess.
0 Kudos
Chandler
Community Member

Oh class action, now there's a thought. 

0 Kudos