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MrBauxite
Community Member

Communication needed re codes

@GraceFromGoogle Appreciate things can go wrong. This is a major release of a new technology and, frankly, an unproven one which needs the support of YOUR customers to help land and develop into something wonderful. Given that there are now a lot of unhappy people without their codes the very best thing you can do now is: 1) Communicate honestly about how long the codes will take to release. If you tell me a week and stick to it that’s fine, not telling me at all is an insult and shows you don’t value my business. 2) Find a way to apologise to affected customers. 3) Provide an honest explanation of what went wrong and what you’re doing about it. Trust is extremely important. Can you comment on this?
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