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swizzel
Founder
Founder

Chat party controller disconnects

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Founder here. Recently my controller disconnects when I join a chat party. I have to restart my computer to reconnect. I have tried 2 computers using Bluetooth and wired controllers. Nothing fixes this. Please help. I only play with friends and not being able to form a chat party is terrible 

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Best Response
ChrisFromGoogle
Community Specialist
Community Specialist

Hi @swizzel, sorry to hear that you are experiencing issues with party chat. Could you please let me know which browser you are using? If you are using Chrome, please ensure that it is the latest version. Additionally, there could be some sort of extension interference, so try to play on an Incognito session. Let us know if that helps!

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hello @joshjohn77,

How is your Stadia controller connected? To a 5GHz WiFi or a 2.4GHz WiFi network?
My experience is that it works best when connected to a 2.4GHz WiFi network. :smiling_face_with_smiling_eyes:

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7 Replies
MrVacca
Platinum Stadia Guide
Platinum Stadia Guide

Hey @swizzel,

 

Sorry to hear about the party chat issues.  I haven't seen this issue in the recent days, so my best advice is to reach out the Stadia support team to help troubleshoot the issue.  You can reach them by opening Stadia, clicking on your avatar icon, then click the help and feedback option.

 

Best of luck! 

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ChrisFromGoogle
Community Specialist
Community Specialist

Hi @swizzel, sorry to hear that you are experiencing issues with party chat. Could you please let me know which browser you are using? If you are using Chrome, please ensure that it is the latest version. Additionally, there could be some sort of extension interference, so try to play on an Incognito session. Let us know if that helps!

0 Kudos
joshjohn77
Stadia Player
Stadia Player

I just started having this problem yesterday too and it's driving me insane. I can do anything and everything, including in-game parties and in-game chat, but the second I join a party (more like 5 seconds after) my controller disconnects, putters around for a bit, then reconnects, and then my headset has no audio coming or going from it anymore. Repeat forever until I break my controller in half. Extremely frustrating to not be able to have party chat and I have seen several people online experiencing the same problem.

0 Kudos
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hello @joshjohn77,

How is your Stadia controller connected? To a 5GHz WiFi or a 2.4GHz WiFi network?
My experience is that it works best when connected to a 2.4GHz WiFi network. :smiling_face_with_smiling_eyes:

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Vitop
Stadia Player
Stadia Player

I am having this exact same issue and no idea how to fix it. Everything was fine up until a few months ago. Playing on a chromecast ultra so wouldn't expect that to be an issue

1 Kudo
vortical
Founder
Founder

Same issue here. Assumed it was on my end for the longest time, but what you describe is exactly what I experience. I end up just playing without joining a party, which sucks.

 

I play with my controller connected via wifi on a Chromecast Ultra.

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JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,

Thank you so much for the posts on this topic. I do see that we got some new responses from @Vitop and @vortical. My first recommendation would be to start with the Best Responses as a first step in troubleshooting. I do also want to highlight that this is an older conversation, so you'd get more visibility on your questions if you created a new post. With that said, we'll be locking this topic for now. We look forward to helping out in a new post if you are still experiencing this issue.


Best,

James

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