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KcSkillz
Community Member

Character randomly stops moving

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I think there is a problem with Stadia running on Google Fiber. Since launch I have been using Stadia with 100mb internet from Spectrum and everything worked perfectly. I moved into my new place last weekend with Google Fiber 1GB and now my character stops moving randomly. I tried multiple games & experiencing the same issue in all. A quick Google search and there are multiple people experiencing this same issue. After looking at their post we all have Google Fiber in common. What do you guys think? Is anyone else experiencing this issue?

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Best Response
ChrisFromGoogle
Community Specialist
Community Specialist

Hi all -- sorry to hear this has been on ongoing issue. It sounds like there are a few potential fixes for problems with video or audio sync.

 

1. Check that you are on the least-congested wireless channel if on wi-fi. There are tools available to help figure this out. Switching to a different band may resolve connection issues if too many devices are using the same band.

2. If on wired, ensure that the cable transferring data is not damaged or otherwise compromised, as this might cause packet interruption.

3. Factory resetting your Chromecast Ultra and Stadia controllers may help.

4. Setting up quality-of-life features on your network device may yield good results if traffic for Stadia is prioritized. 

 

If, after all of these have been attempted, you are still experiencing issues, it could be that your ISP's support channels are the best path for resolution.

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16 Replies
codesplice
Gold Stadia Guide
Gold Stadia Guide

@KcSkillz I also have Google Fiber but I don't have any gameplay problems. Since you just moved into a new place it sounds like there may be more variables in play than just changing service providers. 

What can you tell us about your home network - beyond the Google Fiber Network Box? Are you using the Network Box as your home router or do you have another router plugged into it? Are you experiencing this problem while playing on Chromecast, Pixel phone, or the Chrome browser on a computer? Is that connected to WiFi or is it a wired connection?

The more details you can provide, the better. 

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KcSkillz
Community Member

@codesplice Thanks for getting back to me. I am using the Google Fiber network box as my router. The issue is taking place on both Chromecast in my home, one wired and the other wifi. I just tried on my Pixel 4 (connected to my home network) and the issue doesn't appear to be taking place there. Is there any other pieces of information that would be helpful? Thanks

1 Kudo
codesplice
Gold Stadia Guide
Gold Stadia Guide

Hmm, interesting. I've got a 3-pack of Google WiFi pucks downstream from my Fiber Network Box (well, one of them physically downstream and the other two meshed to it). Chromecast is wired to one of the other pucks which is linked wirelessly to the "master" node and then wired to the Network Box. I'd really expect my setup to have more issues than yours given the added hops, but I've only lost the controller input signal for a moment or two over the months I've been playing Stadia.

I wonder if your controller is struggling for a WiFi connection at times? That would seem to jive with not having the problem while playing on your Pixel 4. Maybe use something like WiFiMan to check out the signal strength where you usually sit with the controller? Check for not only strength but also any overlapping SSIDs and see if you might need to adjust your Network Box channel settings to avoid congestion.

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ChrisFromGoogle
Community Specialist
Community Specialist

Hi @KcSkillz ! Are you still having problems with this? Let me know when you get a chance!

1 Kudo
KcSkillz
Community Member

@ChrisFromGoogle Yes, the issue is still taking place. I did contact Stadia support and they changed the TCP & UDP port range. I updated the port range on my network to match what they gave and the issue did improve. But it is still happening. Is there anything else you can think of to remedy the issue? Thanks for any help you can provide.

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Leppak
Community Member

@ChrisFromGoogle @KcSkillz 

 

So glad I found this thread - I've been having the same exact issue and Fiber does seem like the common denominator from what I've found elsewhere.

Everything runs beautifully, but seem does seem like if you hold an action (running straight, aiming down sights) too long on the controller, the signal gets lost/ignored 

Changed controller to THE 5ghz band from my network box, CCU is connected to the box via Ethernet, relinked controller, reset everything and still have issues.

Following this to hopefully get some assistance

2 Kudos
Broooo
Community Member

@ChrisFromGoogle 

 

I am also having this issue. After contacting Stadia support we were able to determine that Google Fiber is the issue. After resetting everything we connect the Chromecast Ultra, Stadia controller, and Stadia app to a hotspot on a different phone. This resolved the issue completely. After that I reset everything again but connected back to Google Fiber and the issue came back up.

1 Kudo
Leppak
Community Member

@Broooo @ChrisFromGoogle @KcSkillz 

 

After some time with Stadia support, we were able to fix the issue by switching everything over to my 5ghz network and letting the Chromecast run over Wifi. For some reason that helped with the controller commands dropping, but now we deal with the occasional "blips" of the game being streamed over WiFi. Support said my next steps were to contact Fiber, but I am yet to follow up with them regarding the issue.  

1 Kudo
KcSkillz
Community Member

@Leppak @Broooo @ChrisFromGoogle 

Thanks for the info. I will give it a try now and hopefully that solves the issue.

0 Kudos
Foolmanchoo
Stadia Player
Stadia Player

I'm glad I found this thread, as I too have the same issues and am also on Google Fiber.

Like others mentioned, the controllers seem to drop input intermittently. It really is pronounced in a driving game like Grid where I finally was able to confirm my suspicions. In Grid, the control scheme requires long inputs for throttle and turning, one lag or missed input will send you careening into a wall (I'm also glad to find out I'm not that bad a driver!).

I've tried this on both CCU and laptop, and on two different controllers. The issue occurs consistently across controllers and devices. It doesn't happen when the controller is cabled to the computer.

I'm beginning to think this is an issue with the Google Fiber box and/or routers connected to the systems.

Has anyone found a solution? There a few Reddit folks reporting this same issue.

1 Kudo
gdngfd
Community Member

I'm having the exact same problem. I have my Chromecast hard wired into Google Fiber and my controller over WiFi. Extremely frustrating.

0 Kudos
Babaganuche7
Founder
Founder

I had a similar issue that I was finally able to fix, I don't have google fiber though. When playing destiny 2 It would feel like I hit an invisible wall, or my person would keep looking after i stopped. Turned out that, while my chromecasts were wired, the controllers would lose connection very briefly on wifi. I downloaded a wifi analyzer and checked which channel was the least populated and I havwn't had an issue since.

1 Kudo
sj
Community Member

I had this exact problem. I found the problem to be a network cable. Some of the wires in the cable, which I had installed terminals on, were not making good contact. I was using this cable to connect two Nest Wifi routers as a wired back haul. After fixing the wire Destiny 2 character no longer stops randomly running out shooting. Hope this helps anyone with this problem!

1 Kudo
ChrisFromGoogle
Community Specialist
Community Specialist

Hi all -- sorry to hear this has been on ongoing issue. It sounds like there are a few potential fixes for problems with video or audio sync.

 

1. Check that you are on the least-congested wireless channel if on wi-fi. There are tools available to help figure this out. Switching to a different band may resolve connection issues if too many devices are using the same band.

2. If on wired, ensure that the cable transferring data is not damaged or otherwise compromised, as this might cause packet interruption.

3. Factory resetting your Chromecast Ultra and Stadia controllers may help.

4. Setting up quality-of-life features on your network device may yield good results if traffic for Stadia is prioritized. 

 

If, after all of these have been attempted, you are still experiencing issues, it could be that your ISP's support channels are the best path for resolution.

0 Kudos
SudomadCS
Stadia Player
Stadia Player

I am having issues as well. I have comcast gig service and I am an IT guy with a MikroTik rack. I have my network set up for QoS and have all stadia packets marked and prioritized over everything else. I have stadia hardwired and use an XBOX controller which was initially fine for almost a month but all of the sudden streams are randomly pixelated for a second and the controller lags and had a mind of its own. My main router can handle 30 Gigs of traffic  (CCR1036) with a 10GBe backbone and modem is within specs. I am completely lost on trying to improve the service. I have tried different queues but nothing works. Some help would be nice.

1 Kudo

I've had this same issue. 500Mb Google Fiber plan using Google network box (on 5Ghz when on WiFi a few feet away from the router) My character randomly stops while playing when the CCU is hardwired with ethernet. When on WiFi this doesn't occur. 

If there's a fix pushed by CCU or Google Fiber I'll be quite pleased because hardwired is always better. Thanks!

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