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Mark1
Community Member

Changing username?

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On the settings screen on both the app/browser, there is a section to change your username. It points to a "contact us" which, in turn, points to an FAQ section with zero answers on the matter.

I would like to change my username. How do I do this?

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Matthew
Community Member

@Ivan is correct. You have to click the contact us button in the top right of the support page. It doesn’t show up on Mobile, but I could see it on my iPad and laptop. You have them call you, verify your account, then change the name. 

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Mark1 Looks like we can't change usernames by ourselves for now. If I'm understanding correctly, you need to get in touch with a real person at support to be able to change username.

From the page directed when you tried to change name, click on 'Contact Us' from top right corner of the page. There, you'll have an option to chat/request callback with a real person. try to do it from computer browser if the option doesn't show on mobile.

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Matthew
Community Member

@Ivan is correct. You have to click the contact us button in the top right of the support page. It doesn’t show up on Mobile, but I could see it on my iPad and laptop. You have them call you, verify your account, then change the name. 

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Mark1
Community Member

Thanks for the help! Completely missed the second "contact us".

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October
Community Member

I'm curious for founders, if they choose to change their name, if it isn't already claimed by another founder then will they be able to have the unique name with no trailing numbers?

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