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Greenhill
Founder
Founder

Card blocked

If I buy a stadia controller it says card is blocked. I add it again as a new card and it still says that card is blocked. I can buy other things with it, but on my google account it is blocked. And there is no other payment option for google.

What can I do?

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3 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Greenhill,

do you receive a specific error message when you try to purchase the controller?

You could try to order via your phone/tablet, maybe you get different payment options like PayPal that way.

Otherwise if you have any other payment method, it might be worth to add another one if it doesn't work with your specific credit card. As far as I know Google is already aware of that issue (the community forums for Google Pay for example contain a lot of those issues too). Here you can find a list of accepted payment methods for the Google Store.

You could also check out this article as it gives some more steps to try if a card is declined in the Google Store.

Otherwise you can also contact the Google Store team, they might be able as well to help you with the purchase of the Stadia controller from the Google Store.

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Greenhill
Founder
Founder

A dutch language error, I'll try to translate:

Mastercard ID check

(   )

Your card is blocked. Undo the blockage and try again.

Cancel Order.

__________________

3D-Secure (3DS) helps avoid fraud when customers use online paymentcards. 

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Hutchy1990
Stadia Player
Stadia Player

Today's  not been your day has it mate 

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