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Devvon
Community Member

Can't save game in Final Fantasy XV

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I've been playing FFXV for around 18 hours and suddenly the game won't allow me to save. It gives the error: "Could not save game. Play will continue, but current progress is not saved." I tried reloading the instance, and waiting a while, no dice. Tried reloading previous saves and get the same issue. Anyone else experience this? Screenshot: https://imgur.com/a/flBEs4Y

7 Kudos
Best Response
GraceFromGoogle
Community Member

Update - December 5

Hi folks,

Thanks for your patience. This issue is now resolved, and fix has been deployed to all users.

-----------------------

Hi everybody, 

Thanks for stopping by the Stadia Community Forum. We're aware of an issue affecting game saves on Final Fantasy XV. The team is actively investigating this issue, and I'll be sure to provide the latest updates. 

- GraceFromGoogle 

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12 Kudos
98 Replies
358
Community Member

Deleting photos only seemed to be a band-aid, because the issue did reoccur for me, and even happened when I started a new game.  That's a shame, it was fun while it lasted.

0 Kudos

FFXV always surprised me in the negative way when I saw that the PS4 save file was taking nearly 1 Go of disk space... I suppose it's the same for the Stadia version and I'd think that Google don't want to allow that much disk space for save files ? Well, someone has to do something and I hope it will come to a fix soon for all of you guys :slightly_smiling_face:

0 Kudos
Kixxie
Community Member

I also get the same bug. It started at about 17 hours in... in the middle of a mainline quest, right before a boss battle so the LEAST convenient time.

I was able to save again with the workaround discussed here: https://piunikaweb.com/2019/11/28/stadia-final-fantasy-xv-save-comrades-bugs/

Basically you stay at a caravan and then immediately camp at a campsite. After that you save your game manually, but only in a slot that you have saved in before. After that the game saves normally. This seems to work at any caravan/campsite combo. Why... I have no idea.

Inconveniently you have to use this workaround every time you reload the game.

For the first 17 hours it played beautifully, now I'm starting to find other gamebreaking bugs. It's like no one play-tested this beyond 15 hours in.

0 Kudos
Ravenlock
Founder
Founder
This is really disheartening. I've already processed my refund for the game; I'd looked forward to playing it on Stadia and hopefully getting further than I had on my computer (where performance wasn't great), but I'm not willing to risk getting 20 hours in and not being able to finish the game. I'll wait until there's a confirmed fix and then maybe re-buy again. It's good to see they're processing refunds, but a mistake this big definitely shouldn't be in a launch title for a system that only has 22 launch games. I really hope they give a fix the priority it deserves.
0 Kudos
Colin
Community Member
21 hours into the game and it has happened. Caravan fix does not work for me.
0 Kudos
JebusLives
Community Member
It's funny, GRID had an issue where it crashed when it tried to save progress. Took about a week for that to be solved..
0 Kudos
danieljudge80
Community Member
@JebusLives the difference in the situations is that Codemasters who make GRID were happy to take ownership of the bug and investigate a fix. It seems like SE are passing the buck to Google who can't fix developers software issues. Doesn't look good long term for this title
0 Kudos
Nilas
Founder
Founder

I received refund. 
I was really enjoying the game until it happened. I hope they fix it so I buy the game again. 

0 Kudos
358
Community Member
Sadly the trailer fix didn't work for me. Deleting photos worked for a short while, but then the issue came back. I'd love if SE could fix this, but I feel that they're not in a rush to do so since the issue has been happening on other platforms already for at least a year. It's really convenient playing on Stadia, but I might just have to buy it on Steam (and play on the worst graphics settings, lol) so I could actually finish the game. :disappointed_face:
0 Kudos
Avrila
Founder
Founder
I don‘t want a refund! The problem should get fixed.
2 Kudos
Maegondo
Community Member

I just had some success with a different workaround (didn’t see that one before).

I’m also exactly 15 hours in and the bug occurred. The Trailer/Campground method didn’t work, neither did the deleting photos method.

What I tried was the following: Go into the save-menu -> Try to save manually -> Get an error message -> The slot I tried to save on goes blank -> Try to save manually on the next slot -> Get an error message -> slot goes blank. Did this a few times and on the fourth slot I tried, it finally worked. Maybe that’ll work for some other users too. It’s a nasty and inconvenient workaround though.

Hope it helps someone.

//Edit: Looks like this solved the problem for me entirely. Autosaves and manual saves are working normal again (at least for now).

(I attached a screenshot to clarify what I’m talking about)E08648FB-B535-467E-9016-FCC12437E86F.jpeg

1 Kudo
Avrila
Founder
Founder

It worked temporaly for me to delete some pictures. But after i started the next mission i got the same error. It seems that the max storage size is to small and should be increased

 

The support chat told me its a known Problem and they contacted square enix and hope for a quick fix

0 Kudos
LekoPhantom
Founder
Founder
I am nowhere near that far, however, for me when I recieved a save error toggling beyween saving over an old save and creating a new one worked. I always have a few saved games going for FF. I learned that lesson the hard way in FFVII.
0 Kudos
Bareford
Community Member
Ran into the same problem and was able to temporarily solve the issue by saving over all previous saves (which gave an error and blanked them) and then saving in the original slot. This only worked once. And, of course, I only had two saves so it wasn't too daunting. A real solution would be great.
0 Kudos
Kanban
Founder
Founder

I hope we can get an acknowledgement from @GraceFromGoogle or other official source that they are really aware of this problem and actively working on a solution here. I discovered these threads when I already clocked 10 hours on FF15 and I don't want to have my time wasted on a soon appearing save bug.

It seems to me that both parties are at fault, first SE that this bug exists in the first place and also Stadia, that they are not giving enough storage space for the save files, which can get huge in FF15 (up to 1 GB).

But it doesn't concern me as a customer, whose fault it is, I just want both parties collobarating on a solution instead of pointing fingers to each other.

This is really bad press for a new service like Stadia.

0 Kudos
Foxes
Community Member

Screenshot_20191203_042539.jpg

 this is the response I got from Square-enix, I just feel like nothing is being done about it, will be returning my  founders edition. Never been that frustrated in years

0 Kudos
Kanban
Founder
Founder

@FoxesWell, your rep isn't even aware what Stadia is, because he just keeps mentioning Google Play. It's on Google to contact SE and sort this issue, since only they know the right channels to speak to.

1 Kudo
Nilas
Founder
Founder

By the way when i chatted with Chris from the Google support to get a refund, he said that Google contacted Square Enix and they are working on it so yes, actions are made somewhere. Do not think they will let it go . 

0 Kudos
NickyDeNick
Community Member
I had encountered the same error and wonder how many people are actually voicing the concern & frustration regarding Google and Square Enix inability to provide us a proper turnaround time to address this problem. Anyway, a big thank you to those who are actively engaging Google/Square Enix on our behalf.
0 Kudos
Solaras
Founder
Founder
Looks like the media has finally caught on. https://9to5google.com/2019/12/03/final-fantasy-xv-stadia-issues/
0 Kudos
Ravenlock
Founder
Founder
Who knows, maybe pressure from Google and having it be part of their fairly limited launch lineup will actually pressure Square into fixing up what has apparently been problematic on lots of other systems. That'd be nice.
0 Kudos
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Good news everyone, GracefromGoogle announced

"Final Fantasy XV -- A number of users are reporting issues pertaining to saved games not working properly on Final Fantasy XV. The team is aware of it and we're working on a fix."

Hope the best for all of you!

1 Kudo
SecretCode
Founder
Founder

i feel they've said that already (pretty sure they did) i wonder what the issue is regarding that since the last time they updated about it was a few days ago and it seems to still be happening, along with audio complaints I'm seeing frequently now.

3 Kudos
GraceFromGoogle
Community Member

Update - December 5

Hi folks,

Thanks for your patience. This issue is now resolved, and fix has been deployed to all users.

-----------------------

Hi everybody, 

Thanks for stopping by the Stadia Community Forum. We're aware of an issue affecting game saves on Final Fantasy XV. The team is actively investigating this issue, and I'll be sure to provide the latest updates. 

- GraceFromGoogle 

12 Kudos
Foxes
Community Member

Thankful it's fixed, I'm wondering why there is no pro discount anymore?

0 Kudos
Solaras
Founder
Founder
HUZZAH! Fix confirmed! Thanks, Google team!
0 Kudos
Kanban
Founder
Founder

@GraceFromGoogle 

This is great news! Thank you very much!

I would be interested on the technical background of the fix.

Did SE provide the fix or was it just necessary to give more space to the save files on the Stadia servers?

0 Kudos
Nilas
Founder
Founder

I thought the fix would take longer since this is something that's been running for a while on other machines.

And I regret my refund because now the game is much expensive. I'll wait for a new discount to buy it back. Pff, in this situation they should have extended the discount.

0 Kudos
Ravenlock
Founder
Founder
It was only a $10 discount to begin with. They allowed refunds, and they fixed the problem extremely quickly, they've done much better by everyone than I frankly would have expected them to. What could have been a really bad look for the service's early days now gives me some faith that they'll move quickly to fix a problem when there is one. I say good job to 'em. They earned that extra $10.
1 Kudo
Chupacabra
Founder
Founder

@Ravenlock Hugely agree here- not only did they turn around a fix very quickly, but remember: the pricing is still very competitive.  It's not a great feeling to refund a game and "lose" the deal, but we all knew well ahead of time the Pro discount would end 12/3.  Anyone who didn't want to gamble on Stadia lost this time.

But hey - $40 for the Royal edition plus all DLC plus exclusive Stadia content is still better price than ANY other market.  On PS4, you have to pay $35 for Royal edition, plus $5 for Ardyn and $10 for Comrades.  On Steam, you still pay $35 plus $5 for Ardyn.  Seems reasonable to me!

0 Kudos