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eTiger13
Community Member

Can't launch games - problem issuing tokens

Every time I try and launch a game, whether in the app or casting, I get a message stating "There was a problem issuing tokens to the game. Come back later." Its been more than 24 hours with the same message. Tried restarting the app, restarting the phone, restarting the chrome cast. same thing.

1 Kudo
8 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@eTiger13 Which phone are you using to launch the game? And where are you based? Is your country part of the launch list?

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Stadia Guides are not employed by Google. Opinions are my own.
0 Kudos
Gizzit
Community Member

I'm having the same problem - I'm using a Pixel 3 (and an HP X2 Chromebook), I'm in the UK. Getting the "problem issuing tokens" error message on both Destiny & RDR2. I've tried a controller factory reset and relinking the Stadia controller to WiFi. I'm using a USB c to USB c cable to link. My connection holds at 27+ mb/s, no other streaming happening. Not sure there is anything else I can check at my end.
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Dreiblum
Community Member

Same problem here. I usa a Pixel 3 and I am located in Germany.

Can neither launch a game on the phone nor on any of my PCs through stadia.com.

If anyone has a solution please post here.

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Dreiblum
Community Member

Statusupdate: I contacted the stadia support by phone. They told me that several customers have this problem. They need a sceenshot of a speedtest for further investigation. My opinion: Only god and maybe google may know, what the token problem has to do with the connection speed. By the way I have a 73 MBps connection, so speed should not be an issue.
1 Kudo
Dreiblum
Community Member

Second Statusupdate: I reinstalled Chromecast and the controller. Now it works on the TV!

Interesting: I have a 2.4GHz and 5 GHz WLAN. Setup is only successful if Controller and Smartphone are both connected to the 5 GHz Network (My Chromecast is wired).

Playing on the PC is also possible as long as the Stadia Controller is connected to the PC. With Mouse and Keyboard I get the same error as before.

 

1 Kudo
MichaelP
Community Member

Same problem. What's going on? My speed test is fine. Can't open any games because of problems issuing tokens :pouting_face:

0 Kudos
Turrican
Community Member

Same here...located in Germany on 400mbits.

Pixel3xl or Chromecast not working...

 

First time experience is a nightmare so far... :confused_face:

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Elnoochay
Stadia Player
Stadia Player

So I had my Chromecast plugged in direct to my router but my my controller was linked by my Wi-Fi. On my Virgin media router my Wi-Fi and my wired network are considered separate networks so my Chromecast, phone and controller were struggling to communicate. So I disconnected my my Chromecast from my wired network and reset it and the stadia controller up and it worked and this resolved the token message for me.

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