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GeryEye
Stadia Player
Stadia Player

Can't Play Ubisoft Games

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I can't play Ubisoft games because every time I am asked to sign in with a Ubisoft account. This is not the problem but when I try to enter my email or password no virtual keyboard appears. I can not log in.

It does not matter which device. I tried it on my Android TV and Smartphone. 

What do I have to do?

1 Kudo
Best Response
ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Hi @GeryEye,

Do you by chance have access to a computer you can try to login from? Logging into one ubisoft game should automatically log you in for the rest of them as well.

Once logged in you will stay logged in on stadia until you unlink the two services

-Shadow
I am just a volunteer here on the forums

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2 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,

We were aware of this issue and our partner was able to release a patch that should have fixed this. Please let us know if this is showing on your end as well. 

Thank you,

James

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0 Kudos
9 Replies
ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Hi @GeryEye,

Do you by chance have access to a computer you can try to login from? Logging into one ubisoft game should automatically log you in for the rest of them as well.

Once logged in you will stay logged in on stadia until you unlink the two services

-Shadow
I am just a volunteer here on the forums
2 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hello @GeryEye,
Just wanted to check in here to see if you were able to see @ShadowKnight's previous reply? Were you able to try that out? Let us know when you can.

Thanks,
James

0 Kudos
android_bits
Community Member

I ran into the same issue and while logging into the computer worked this wasn't obvious and frustrating experience. Especially since Odyssey is going to be free all this weekend to play, people are going to run into the same issue. Really should be a bug that gets fixed ASAP imo since it's blocking users from playing on the devices they'd want to play on.

2 Kudos
Pherreyra
Stadia Player
Stadia Player

You couldn't be more right. This just happened to me because I was going to play the game because it's free and I was going to consider subscribing to Stadia if it worked well. Let's say it wasn't a great start.

2 Kudos
MarsMan84
Stadia Player
Stadia Player

I hit the exact same issue. Tried multiple ways to get in but couldn't enter email and password. Will try from a computer and see what happens.

0 Kudos
Myatu
Community Member

Still an issue. Off to a bad start on this :unamused_face:

0 Kudos
Giasonas
Community Member

I'm having the exact same issue. What is the point of having a free to play weekend if no new players can log in?

0 Kudos
GeryEye
Stadia Player
Stadia Player

It does exist an workaround which I found on Reddit. Go to the stadia settings and to Ubisoft+ 

There you hit the Start button which will lead you to the website to connect your Ubisoft Account to Stadia. When youre done, cancel the buying process of Ubisoft + and youre ready to play any Ubisoft Game without need of logging in again. 

 

0 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,

We were aware of this issue and our partner was able to release a patch that should have fixed this. Please let us know if this is showing on your end as well. 

Thank you,

James

0 Kudos