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Ink
Community Member

Buddy Pass + Stadia App Error

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How can my friend complete his Stadia account registration? He filled out the payment information in the app, picked a username, used the Buddy Pass invite code, and now when he hits Next in the app the screen keeps spinning for five seconds then stops—all he can do is keep hitting next. Is there a known solution? I gave a Buddy Pass to a friend. I hope (doubt) that should he update the Stadia app in January or whenever this error is fixed, he will still get the Pro games he would have been able to redeem yesterday—its not his fault. I'm not thrilled that my friend is likely to miss out on the Pro free games I promised him because the app doesn't work and he can't complete a registration on his PC because—app-only access is the future of 2020? Also, he put in his payment information; I hope he doesn't get charged in three months and have no games.
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Best Response
Ink
Community Member

I don't know; I had suggested he try. Based on our last Stadia conversation, it's a bit of a sore spot and I would be haranguing in pursuing the issue. We had searched for help online with the only results being essentially this answer. Tl;dr, to buy a new phone. He has a choice; he can either spend time with support or play Steam games.  I posted here in case my search was bad and if there was indeed a solution I had missed. It seems to be an issue only solved with time and patience.

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8 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Ink ,

There are some requirements that needs to be hit to make sure the buddy pass is working for your friend and then your friend can redeem the code as following:

  • Invite any friend or family member who lives in a supported region and who hasn’t already signed up for Stadia.

  • Your friend has 3 months from the day you receive the Buddy Pass code to redeem it.

  • If you share the code with multiple people, only the first person to redeem your code can sign up and get the Buddy Pass perks.

  • If you return your Founder's Edition for a refund before your friend redeems the code, your Buddy Pass will be cancelled.

Redeem the Buddy Pass invite code

To redeem your Buddy Pass code, you’ll need to have the Stadia app installed on your mobile device. You can download the Stadia app from the Google Play Store or Apple App Store.

  1. On your mobile device, open the Stadia app.
  2. Enter your 16-digit code that you received from your Founder buddy.
  3. Tap Unlock.
  4. Follow on screen instructions to create your Stadia account.

As you can see, there is only the option to do it via the Stadia app at the moment, it's not working on PC. So your friend has either to take another phone (if possible) and try again or could try these steps to fix the Stadia app. Your friend could also try to contact Stadia support as they might have additional troubleshooting steps.

If the games are not claimable anymore regarding Stadia Pro, I guess it's bad luck for you and your friend then, but you could of course try to reach out to Stadia support if there is anything they can do, maybe they have the option to make an exception. But don't expect too much, I would guess that when an offer is gone there is no option to get an exception and you might only be able to wait for the next offer.

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Ink
Community Member
Thank you for this comprehensive reply. My friend had tried all these and met/meets all the conditions. There is no way for him to complete registration, to this day. He's missed out, not for lack of trying. It was a poor introduction to a service he will likely not use in the future—one less friend I won't be able to play Stadia with. He built his own gaming PC, uses Steam, and prefers controllers over keyboards for comfort. I believe he would have enjoyed Stadia as I do. He's going to stick with Steam. Other friends have had similar issues and either can't or won't try Stadia. However, I'm used to being the one to try new technology. Thank you for trying to help.
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Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Ink,

did your friend also contact Stadia support? What did they say regarding that issue? 

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Ink
Community Member

I don't know; I had suggested he try. Based on our last Stadia conversation, it's a bit of a sore spot and I would be haranguing in pursuing the issue. We had searched for help online with the only results being essentially this answer. Tl;dr, to buy a new phone. He has a choice; he can either spend time with support or play Steam games.  I posted here in case my search was bad and if there was indeed a solution I had missed. It seems to be an issue only solved with time and patience.

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Chufu
Platinum Stadia Guide
Platinum Stadia Guide
Yeah I mean, if all steps doesn't help: Don't forget that it can always also be a technical issue and that one could only be solved, when the people, who have the problem, are talking with the Stadia Support so that they can investigate further, even with their specialists. They also might even know some more troubleshooting steps that we (random people in the internet) don't know, so it's at least worth a try. If your friend doesn't want to exhaust everything and doesn't want to contact the support, well then nobody can help him. It's just a bit sad to see, that he's not even trying, because he might miss a solution. But yeah... his decision I guess. And when he is not using your Buddy Pass, maybe someone else will (and will be happy with it).
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LordVivec
Founder
Founder

Just to add on, Tomb Raider The Definitive Edition has left Pro - all the rest and 2 more (another Tomb Raider and Thumper) in about 20 hours will all be claimable.

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kevin711
Stadia Player
Stadia Player

like to know how can i get my frind to use famly member  on here what do i need

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carreze
Community Member

I got an invitation code but it didn’t work can you give me a new one

 

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