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MaxPayneLE84
Stadia Player
Stadia Player

Bought a 70 euros game to receive Stadia Premiere edition

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Good morning,
I'm still waiting to receive the code for the Stadia Premiere edition promotion.
During the promotion period I purchased a title worth 70 euros (FIFA 22) from the Stadia Store, due to the promotion to receive the Chromecast and the controller as a gift.
Yesterday, October 21st, I did not receive the promotional code and I contacted Stadia support, who checked everything was in order and told me that I would be contacted by email to resolve the problem.
Today 22 October I have not received anything yet, no code and no email.

Without the promotion I would not have purchased FIFA 22 on Google Stadia. I hope I will receive the code as soon as possible.

I trust Google.
Best regards
Massimo

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Best Response
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

Hi @MaxPayneLE84 , since you already contacted support and was given an instruction to wait for the email, let's wait a bit more and see what happens.

It might be that support is also trying to find out what's going on and they will try to rectify the issue. I say wait for a few days, and if you still don't get the email, contact them again. Make sure to contact them directly using the call/chat option.

 

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.

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2 Kudos
5 Replies
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Hi @MaxPayneLE84 

Did you check the spam folder in your account? Did you check that the purchase was made with the correct account? Do you see the transaction on Stadia.google.com > Settings?

1 Kudo
MaxPayneLE84
Stadia Player
Stadia Player

MaxPayneLE84_0-1634892712398.png

I checked the spam folder of the email, but there isn't nothing and the purchase is done with the correct account.

0 Kudos
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Try to reach Stadia Support and see what happen in this case!

4 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

Hi @MaxPayneLE84 , since you already contacted support and was given an instruction to wait for the email, let's wait a bit more and see what happens.

It might be that support is also trying to find out what's going on and they will try to rectify the issue. I say wait for a few days, and if you still don't get the email, contact them again. Make sure to contact them directly using the call/chat option.

 

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
2 Kudos
MaxPayneLE84
Stadia Player
Stadia Player

Ok, thank you!

Massimo

0 Kudos