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Jamesy
Founder
Founder

BUG: Live Stream Youtube Error

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Screenshot 2020-12-09 at 2.56.12 AM.png

 

Whenever I select the live stream option when I open stadia it takes me to the 'Get Started' page I select 'Get Started' and it takes me to the youtube section with this error.  If I try to go directly to the youtube section from settings the page just reloads and it's blank. 

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Best Response
BibbityBop
Stadia Player
Stadia Player

Go to deleted brand accounts, you can find this where you manage your google account. This happened to me because I deleted a brand account that was linked to my stadia account. I had to restore the deleted brand account and I was all set after that!

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13 Replies
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Did you try using an incognito tab in the browser? 

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Jamesy
Founder
Founder

Yep, I did. It gave me the same error.  Tried the OBS option too and it also takes me to this error 

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Jamesy
Founder
Founder

I assumed this was the best way to get stadia support is it not?

 

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defischerrockt
Silver Stadia Guide
Silver Stadia Guide

Hey @Jamesy 

I am a product expert at Youtube,

maybe I can help you, have you already created a youtube channel? And if so, is it a brand account and is the live streaming enabled?

 

Cheers
Thorsten 

Cheers, Thorsten - German Gold Productexpert Youtube - Please mark posts that helped you to solve your problem as an "Answer" or give "Kudos" to other helpful posts.

Stadia Help Videos in German | Twitter | Youtube | Instagram

2 Kudos
Jamesy
Founder
Founder

Haha you guys are so hard to get in contact with.  

It says it's available. I believe it's enabled:

 

Screenshot 2020-12-10 at 10.29.45 AM.png

 

 

Just now I created a new brand  just to check and verified my phone number, switched to that channel and tried again but still no dice,  I do have a suspicion it could be related to a now deleted brand channel I had before associated with this e-mail (xplosiv757) but that's just a long shot speculation.  I only say that because I see it under brands alongside the newly created one.

 

Screenshot 2020-12-10 at 10.46.00 AM.png

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AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Yes, I recommend you to reach the Stadia Support for further troubleshooting steps.

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Jamesy
Founder
Founder

I did that yesterday. They had me send a screenshot said they would contact me in an hour (I assume they're escalating the ticket). I haven't heard back from them since. haha.  They must not know how to fix it either.  I'm expecting the to come back with something like  "contact youtube" which we all know is notoriously hard. 

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defischerrockt
Silver Stadia Guide
Silver Stadia Guide

You are welcome to wait for Stadia support, they can open a ticket on Youtube, if that doesn't help I can try to open a ticket on Youtube :slightly_smiling_face:

Unfortunately, there is only support on Youtube if you are also in the partnership program

Cheers, Thorsten - German Gold Productexpert Youtube - Please mark posts that helped you to solve your problem as an "Answer" or give "Kudos" to other helpful posts.

Stadia Help Videos in German | Twitter | Youtube | Instagram

2 Kudos
Jamesy
Founder
Founder

If you don't mind could you also try to open a ticket on Youtube as well.  It's 5 months later and they're no longer even giving me updates. Just that they're "following up" and will update me but they're never giving me any updates. 

 

 

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BibbityBop
Stadia Player
Stadia Player

I'm about to try what After two said, did yours ever get cleared up, I'm having this same problem now

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After_two
Stadia Player
Stadia Player

i had this problem just this morning 

for my case the problem occured because i had so many channels on that gmails so i deleted most of them , and the problem was solved 

now live streaming works just fine and i linked my account easily 

Good luck

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BibbityBop
Stadia Player
Stadia Player

Go to deleted brand accounts, you can find this where you manage your google account. This happened to me because I deleted a brand account that was linked to my stadia account. I had to restore the deleted brand account and I was all set after that!

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JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,
This is an older post so we're going to go ahead and lock it now. If anyone still needs help after trying the suggestions here, I'd recommend creating a new post so that you can get better visibility in our community.


Thank you,
James

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