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Pondussen
Community Member

An explanation would help - if there is one...

I think the main problem is to understand WHY this is takling so long. Why not ship all hardware packages are the same time? Is there just one or two guys working like hell to load them onto one single truck? Or are the controllers being produced as we speak? Other companies have managed larger releases on time before... Sending an e-mail should only take a split of a second. I assume the e-mail is automatically generated, or is someone in your staff actually writing personalized mails to us? I know very well that. these are stupid questions. The reason they are being asked is solely because you have failed to give your customers the explanation that they deserve. This make us wonder if you have hidden agendas or if you are completely out of control. Because to me this is the only possible explanation. You would benefit from being open and transparent! Even how bad the truth is, it is even worse covering it up! Feel free to enlighten me!
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