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Gavinhockey97
Community Member

Account access

Cannot add account to chrome cast. It sits on a screen that says account access
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7 Replies
Gavinhockey97
Community Member

Please I could really use some help with this. Getting quite frustrated. My 10 year old son bought this with his own money two months ago and it just showed up today. He is super excited to use it but I’m getting nowhere with it and I cannot find a google help anywhere??
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Sheaffer117
Founder
Founder

You need to use the Google home app to set up the Chromecast. you also need to make sure that the Google account up to the Chromecast is the same one hooked to stadia

Sheaffer117
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WGoodspeed
Community Member

I had a similar issue when I was using multiple devices during setup a phone and tablet. In the end I closed the app on all devices. Reopened the app on only the device that I had done the controller synching and this fixed the issue.

For me the specific problem was that when I tried to "add account" via the app the chromecast wasnt showing up. As i said try restarting apps, device, bluetooth etc. If this is your issue as well.

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Counterxap
Community Member

I have the same problem. I tried everything... Even resetting the chromecast to default settings and reinstalling all apps. Its always stuck on "Account access" in the Stadia App when trying to add the account to chromecast. Can anybody help?
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Chufu
Platinum Stadia Guide
Platinum Stadia Guide

@Counterxap Did you also try these steps to fix the Stadia App? Might be that one of them can fix the issue, otherwise I guess it makes sense to contact Stadia support for this issue.

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Counterxap
Community Member

I dont have the Android App i have the iOS App. Still nothing works when trying to connect the account to the CCU in the App. Loading forever.

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miniadri
Community Member

I have problems too, i tried it for 3 hours doing everything (with ethernet, without ethernet, with router dual band 2.4/5GHz, with single band 5GHz, ...) I only got it once, and then i tried to use the ethernet cable and then the link code appears and then nothing again (putting off the cable didn't work to get it to work again). I have been restore chromecast sometimes, closing the apps, etc. Even i have use a second wifi network only for chromecast (i have the company's router and a Xiaomi Router as main).

The problem is that the TV shows the message for connect chromecast with stadia app, but neither stadia app or google home can connect to chromecast, it didn't appear in the list of stadia app. I only get it once and the problem i got later was to try to use ethernet... 

 

Tomorrow i will try once and if not i will call Google to get a solution.

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