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John6447
Stadia Player
Stadia Player

A significant amount of games don’t load.

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Over the past month or two a ton of my games have stopped working. This happens on both my Mac, and on iPad (in the browser and web app). When I try and open a game, the splash screen refuses to load and makes it not work. Originally this issue was only on the web app, so I could open the game in the browser and then go back to the app and open it through the recently played screen. However now the games don’t work however I try and play it. I don’t think it’s anything with my internet because the exact same selection of games don’t work on different internets at home and school.

I have already contacted support but they were not helpful. I have done everything I can think of to make it work but they won’t load no matter what. I was thinking that maybe there was a problem with my Stadia Pro membership, but other games from Stadia Pro still work so idk. Anybody have any suggestions on what I should do to make it work? Thanks?

list of games that don’t work:

-Metro Exodus

-Metro Last Light Redux 

-Metro 2033 Redux

-Sniper Elite 4

-Hitman

-Tomb Raider Definitive

-Tomb raider 20th year celebration

-A few others ones

 

 

1 Kudo
Best Response
Deleted User
Not applicable

@John6447 Are you under 18? All those sound like Mature games and you could be getting locked out of them due to your account age. Check your account birthday and verify it's the correct date.

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4 Kudos
2 Replies
Deleted User
Not applicable

@John6447 Are you under 18? All those sound like Mature games and you could be getting locked out of them due to your account age. Check your account birthday and verify it's the correct date.

4 Kudos
John6447
Stadia Player
Stadia Player

Ah yes thank you so much, it works now!

4 Kudos