cancel
Showing results for 
Search instead for 
Did you mean: 

What today’s message about Stadia means for players

StadiaTeam
Stadia Employee
Stadia Employee
165 423 36.7K

Stadia players, you may already have seen the message shared on Google’s main blog just now. This is a short recap of the most important information for players from the main post:    

 

  • You will continue to have access to your games library through January 18, 2023 so you can complete final play sessions and move your progress to alternate platforms where possible.

  • Commerce functionality (the ability to buy games, new subscriptions, add-ons or in-game purchases) on Stadia has now been disabled.

  • Google will offer a full refund of all Stadia hardware purchases (Stadia Controller, Stadia Founder’s Edition, Stadia Premiere Edition, or Play and Watch with Google TV Package) made in the Google Store and all purchases of games and in-game transactions made in the Stadia Store. 

  • The refund process will take us some time to complete, and we expect to have the majority of refunds completed by the middle of January 2023. Please allow us until this time before contacting our support team regarding the status of your refund(s).

  • Stadia Pro subscription payments will not be eligible for refund, but if you are an active subscriber, you will continue to have access to your library without charge during the shut-down period.

 

As we begin the work of processing refunds to customers, Stadia customer service agents will not be able to provide more information to you at this time. For information and updates, please review the information on our Help Center, which will include new information as it becomes available. We’ll also contact players directly via email shortly with more information.

 

We want to thank you for taking this journey with us: in particular, the Founders and fans who have been with us from the beginning. The Stadia team poured the same passion for games into our work building and supporting Stadia as you have shown us each day in your play. 

 

Posted by Stadia Team

423 Comments
OOpsy
Founder
Founder

So long and thanks for all the fish.

 

No seriously, I have found the Stadia Pro service to have exceeded my expectations. 

Yes the early days were a bit shaky at times, but my experience of how the platform improved and brought the hardware demanding games to me, even when mobile has been nothing but amazing.  

So again thanks, I suppose I need to dust off my old PS4 that hadn't had the use it once did thanks to you guys and start hunting down some of my favourites from the 200+ Pro games I have had the pleasure of having access to during my time.

 

Fathead1616
Community Member

Sad for all the people who poured their time into this. It became pretty clear after the first year the stadia/Google higher ups weren't willing to fully invest in what it would take to give gamers something special for the long term. Stadia will be missed. 

Starchild
Stadia Player
Stadia Player

Dang. I'm so sad but not too surprised. Very generous to refund purchases. I wish Xbox would let me purchase games in the cloud. There really isn't a competitor that does what Stadia does. And Stadia's cloud is just unparalleled. It works so well! I am so sad that we're backing down from the future! Probably going to have to wait 10 to 15 years for the others to catch up (like freaking Nintendo). I honestly wish Stadia servers would just stay up and running because I love my library there so much! Dang, dang, dang. 

 

Wick3d1
Stadia Player
Stadia Player

Thank you Stadia team by far the best cloud platform it just works and works better then any of the other cloud services that I have tried. Going to miss turning on my TV and playing without a console cluttering up my living room.  Maybe one day you'll be back.  So glad to see everyone able to get refunds I'd hate to lose all the money I put into buying the games.  Well so long Stadia. RIP.

 

Zogsog
Stadia Player
Stadia Player

good luck making ppl trust google products in the future! google killed the platform when they shut down GSE!

 

 

Nio_11
Founder
Founder

Stadia you will be miss

RichardH
Stadia Player
Stadia Player

I’m devastated. I rediscovered my love for gaming thanks to Stadia, putting hundreds of hours into amazing AAA games and DLC. All those moments will be lost in time. Like tears in rain. 

Kolma
Founder
Founder

I only every bought 3 games on stadia but I've been paying for pro since launch. I stopped using it when I upgraded my gaming PC but contrived paying because I believed in the platform and the promises made by Google. Shame that poor advertisement and lack of clarity on what the service was (especially pro being optional) left so many people hating the service without ever trying it. It will be missed greatly. While pro refunds would be nice I understand why it's not happening. Would be cool if us founders that stuck all the way from beginning to end got something to say we were here the whole time.

 

Oh well.

Kane
Founder
Founder

@Basdardos they've probably scaled up enough behind the scenes, and with the industry ever evolving, someone at Google somewhere figured out it's more lucrative for the bottom line to license it out commercially for clients to do what have you with. My best guess anyway. 

:clinking_beer_mugs:

Valynor
Founder
Founder

For me personally this was the last time I paid for any Google service. 
You have disappointed me one too many times by closing services that failed because you didn't put in the time and effort necessary to make them a successful product (like cancelling your game studios before Stadia even had a chance to take off etc. pp.). 

DarkevilPT
Stadia Player
Stadia Player

Sundar Pichai if u are reading this..you should resign. You just undermined your pixel 7 release and gutted google big time. This is a massive failure.

Appelflap
Founder
Founder

What a disappointment :disappointed_face: so sad to see.Stadia go! I was under the impression things were ramping up actually 

Shadowdarck
Stadia Player
Stadia Player

Really sorry to hear about Stadia, but as others have commented if you don’t have the big hitters in games then you’re always up against the likes of XCloud.

RIP Stadia, at least they are refunding which is the right and moral thing to do.

 

BodaciousAxis48
Stadia Player
Stadia Player

Just got into using it a week ago and bought a controller and games, this really sucks.

Fedox
Stadia Player
Stadia Player

It was a great service with supreme experience. I started playing bigger single player games thanks to stadia. 

Stadia was best cloud gaming platform with seamless experience. I'm going to miss it :loudly_crying_face:

Thank you all for this three beautiful years.

I hope future of cloud gaming will look like stadia.

manthoR
Founder
Founder

Shame on phil Harrison.

How is it possible to give all thise awfully moves?

Google should fire him the third month after launch.

So dad.

Confidence brocken with Google.

Kelikai
Founder
Founder

Thank you Stadia team for these past three years. I wish you all the very best in your future endeavors. 

WireSpy
Stadia Player
Stadia Player

Hahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahaha. *breaths* hahahahahahahahahahahahahahahahahahahahahahahahahahahahahahaha. 

wally7335
Stadia Player
Stadia Player

And yet another cross :latin_cross: on the google-services-graveyard :coffin:

What a shame - but it has been foreseeable for quite some time: Almost no new Plattform features (Raytracing, etc). Almost no AAA games….no commitment from Google side and thus (of course!!) no commitment from gaming studios……

It simply is yet another Google-tragedy.

Sorry Google… you **bleep**ed up……yet again.

FoxlukeITA
Stadia Player
Stadia Player

i didn't understand one thing: i bought cyberpunk at full price and so did fifa 2022 and red dead redemption. What will happen to the games that I have purchased regularly? Google says I'll be reimbursed for the hardware ... and for the software? I want to hope that at least they give me the copy for Stream or for Epic Games ...

Hyde99X
Stadia Player
Stadia Player

Nah, you guys don't get a kudos for any of this. Stadia was my first and (until Ubisoft ditched) favorite cloud service. Easiest to use with great performance. Stadia showed me how great cloud gaming could be, but Google constantly shuts down their best services and I'm tired of it. 

 

It's great I'll eventually be seeing a refund for the $1000+ I've spent on games and hardware, but not even having the stones to give us back our subscription costs? You owe us back EVERY PENNY for this stunt. 

 

Worst part is you did nothing but blame the developers and didn't even try to save Stadia. You let it die. This is YOUR fault, not ours. While GeForce Now 3080 is the best on the market for cloud gaming, Stadia still held a very close place for me. 

 

What's the point in "still being able to play my purchases/games" if all my save files will be killed? Why would I invest another second into it?

 

I subscribe to Google One cloud storage, but will be cancelling immediately. Google can't be trusted with anything nice.

Aymanat
Founder
Founder

I am so sad to hear the news. In my mind Stadia had so much potential...

Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Sad to see, I was happy with Stadia actually :disappointed_face:

Glad though Google is refunding HW purchases on the Google Store and purchased games!

Pedder
Founder
Founder

Today must be hard for the team. I want to say thank you for everything during the past (almost) 3 years. It's been unreal. And it is such a shame that it has come to this. I wish you all the best in whatever the future holds for you. 

Lukcorp
Stadia Player
Stadia Player

Just because you didn't want to invest like microsoft

MegaShrimpt99
Community Member

So sad, ahead of its time and was pushing the “big boys” into the cloud. I wish you all the best Stadia Team, but absolutely gutted!! :pensive_face:

Kevpmarshall
Stadia Player
Stadia Player
  • What does it mean by in game purchases? Like skins, dlcs, fifa points???

I'm absolutely gutted hearing this, Stadia was a release for me from work and life, the community has been great. 

Just bought fifa 23 two days ago too. No point playing if you can't take your fut team elsewhere 

MaxMarshall
Stadia Player
Stadia Player

Such a shame. I was able to play modern games without having to spend a fortune on a new console. The gameplay and graphics were great. How didn't that take off?! Well actually the answer is simple, mistake 1: they didn't invest in enough marketing, nobody outside of Google fan base knew about it. Mistake 2: not enough investment in new AAA titles to lure customers over. At least I get my money back. 

MoeX
Stadia Player
Stadia Player

It's been fun, Take care everyone. 

thanks for all the playtime 

RottenTodd
Community Member

XBox, Playstation, or PC?

Cloaker
Founder
Founder

Thank you Stadia team! You have pushed the envelope on the future of Gaming! It has been a great run!

kkbert
Stadia Player
Stadia Player

Sticked to Stadia pro cause I believed google's denials of rumours about shut down coming. Bought two additional used controllers and paid for 16 months of subscription. Even paid when I hardly had time for gaming, because I believed the lies about building up a library, cause stadia is going to stay.

Stadia was such a great and well designed platform. Just tried to start a session on geforce now and was greeted by a log-in screen for Ubisoft Connect on my living room TV. This is so sad and disappointing.

Cysenberg
Stadia Player
Stadia Player

I love how fast the google graveyard website was updated :face_with_tears_of_joy:

I definitely want to know how refund will work. I’m onto a new card now as previous one replaced or expired.

RamOfAries
Stadia Player
Stadia Player

Devastated this was one of the best platforms going,  the pandemic had a huge impact on things but to just give up like that is really rough, The platform didn't need to be like Xbox or Ps. it was a good 3 years and had a blast but I think this will deter others from investing in future google products 

Pucyomoms
Founder
Founder

So I'd love to know what kind of timeline we are looking at for full refunds... It's horrible to see this go I've spent so much money here and brought so many people along for the ride. But now I feel like a joke because I stood up and feel like I've been done kinda dirty now....( Again from Google)

Mindfreak
Stadia Player
Stadia Player

The best cloud gaming and best technology and just about to expand to more countries and just released fifa 23 and now no one else can purchase fifa. Geez! New UI. All this and then announced shut down. What are you doing? . Things are about to blow up with new stadians. Refunds are nice but Stadia is worth way more than that money! Thank you for breaking my soul. I gave you more than 4 hours a day everyday for years and purchased pro. Thank you for the little time we had together. I'm sad that someone else is gonna rise up to take stadia's spot in the history books. I feel so let down.... 

AtlasJames
Stadia Player
Stadia Player

I have been playing Pubg on Stadia since late 2022. I have made many in-game purchases (over $500) and now want to be able to save my Pubg account with the purchases I've made. I have only ever played Pubg on Stadia, so this is my only account on Pubg. I have really come to enjoy the game and wish to continue playing it, but I want to keep my account. Is there a way to save my account - carry it to a new platform?

 

PS

I've tried to send an email to Pubg, however they cannot recognize my Stadia ID (don't know what my ID is) 

 

Thanks,
AtlasJames

Albaspot
Community Member

First and last time the "founder" badge will show up anywhere.

Not to self: never buy Google hardware, ever again.

 

Peace stadia fam

Mersch
Founder
Founder

Yeah this sucks. I appreciate all the effort the Stadia team put into it. For the majority of the time I had no issues and it ran very smooth. Loved the games. It's true that there should have been more AAA games but overall I loved the service and kept my sub going til the end. I very much appreciate the refund of purchases. That goes a long way. Was a great ride.

PerfectCode
Founder
Founder

Unfortunate stuff.

 

Sadly, Stadia really died on February 1st 2021 when Google announced they were changing directions and gave up on the original vision that held all the long-term potential.

That announcement was a huge surprise and major disappointment at the time after all the positive momentum Stadia was seeing on the consumer side following the launch of Cyberpunk 2077 and how well it was running on Stadia compared to other platforms. Then, a few months later, my boy John Justice left Google. Was sad, and disappointing that the higher-ups at Google these days gave up on fulfilling the original vision of Stadia and having Stadia be a true competitor to other brands like PlayStation, Xbox, and Nintendo.

TheSirHobbes3
Stadia Player
Stadia Player

It was good while it lasted, albeit, for a short time.

Nothing like turning on my TV and booting right in to my games without waiting for a console to start, updates to install, etc. Stadia's concept was certainly different than standard PC or console affairs. Disappointed things can't continue on in to the future.

Best of luck to everyone on the Stadia team in the future. 

Deleted User
Not applicable

SMH . Sad to hear Stadia is shutting down . It was fun while it  lasted . About those refunds / reimbursements , Hope I get some google play credit /or a Gift Card because that how I purchased my games . 

ChrisScott12
Founder
Founder

It's been a great 3 years. Thanks to all the Stadia staff who were so committed to making Stadia my favourite gaming platform.

 

Wanderer69
Stadia Player
Stadia Player

Thank you, Stadia. You did amazing during these years and I ain't never forgetting that!

Cheers. :clinking_glasses: 

chiriz
Stadia Player
Stadia Player

Sad news because the platform is great.

Come on Google, do the right thing and enable Bluetooth before your wrap it up

UrsusDolor
Stadia Player
Stadia Player

Für mich nicht nachvollziehbar. Stadia hatte Potential. Stream-Gaming ist die Zukunft. Die Technik ist doch vorhanden? Wieso wird sie nicht mehr genutzt? Wirklich sehr schade. Ich bin enttäuscht von dieser Entscheidung.

art
Stadia Player
Stadia Player

Sad to see it come to an end.  Was a new-ish user, and was truly loving the experience.

I really respect how you're going about the shut down; there's only one thing I'd change:  

FIFA 23

We pre-ordered Fifa 23 standard, and my son and I were planning the weekend around a bunch of matches.  If you would have announced this shutdown 1 day later, we would have access to the game (been charged) and would have ~4 months to play.  We'd also have ~4 months to figure out what console/service we want to move to.  

However, from the sounds of it, you're canceling pre-orders; meaning the people who bought FIFA 23 ultimate (3 day earlier access) will have the game and can play for months + get refunded.  For us though, nothing.  

If anyone sees this, would be great if you just honoured the pre-orders (make the game available / no charge) so we can play while we transition.  

That's my 2 cents anyway.  

Wishing the team the best. Thanks for everything.

Blu3Bee
Founder
Founder

Today's announcement makes me sad.  Through my pro subscription I had entitlements to a wide variety of games, some I played to completion, some I just sampled.  I have spent more time playing stadia than all of the other stream options combined, and it's the one I continually came back to - even with the limitations of not being associated with a local play option. 

 

I'm sad that the product never found "it's voice" - it's obvious that the team put a ton of love into it.  The technology works, and again works better than anything else on the market.  Only the best to those dedicated employees that are moving on to new jobs, that they can bring this level of passion to new projects.

WatchingLeader
Stadia Player
Stadia Player

Very sad. But instead of killing a service like you always do, how about for a little change and work on your marketing strategy?

It is not a shame to bring help from outside who knows how to do this.

Me for example dont ever heard of stadia before. I searched for NVidia and my browser recommended stadia and other cloud gaming services.

Pickleberry
Stadia Player
Stadia Player

:crying_face: you will be missed

About the Author
Just getting into Stadia and regretting not trying it sooner.