this is a post about a stadia refund. i received my refund for a game, but i no longer have access to the payment method used. i’ve tried contacting google about cancelling that transaction and editing it to my current payment method linked on my account, but i just keep getting redirected. is anyone else having this issue/had this issue resolved?
Hey @bradenslot,
You can check with your bank in this case. If the refund went through successfully even though your payment method is inactive/expired now (refund can still take up 3-5 days, sometimes even longer), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. It's not possible manually to change the payment method unless you receive instructions, because Google will automatically first attempt to refund the original payment method that was used for the purchase.
Hope this helps!
Hey @bradenslot,
You can check with your bank in this case. If the refund went through successfully even though your payment method is inactive/expired now (refund can still take up 3-5 days, sometimes even longer), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. It's not possible manually to change the payment method unless you receive instructions, because Google will automatically first attempt to refund the original payment method that was used for the purchase.
Hope this helps!