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bradenslot
Stadia Player
Stadia Player

stadia refunds

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this is a post about a stadia refund. i received my refund for a game, but i no longer have access to the payment method used. i’ve tried contacting google about cancelling that transaction and editing it to my current payment method linked on my account, but i just keep getting redirected. is anyone else having this issue/had this issue resolved?

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @bradenslot,

You can check with your bank in this case. If the refund went through successfully even though your payment method is inactive/expired now (refund can still take up 3-5 days, sometimes even longer), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. It's not possible manually to change the payment method unless you receive instructions, because Google will automatically first attempt to refund the original payment method that was used for the purchase.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

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1 Kudo
1 Reply
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @bradenslot,

You can check with your bank in this case. If the refund went through successfully even though your payment method is inactive/expired now (refund can still take up 3-5 days, sometimes even longer), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. It's not possible manually to change the payment method unless you receive instructions, because Google will automatically first attempt to refund the original payment method that was used for the purchase.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

1 Kudo