so basically im trying to get my refunds from stadia, gotten a few of them. but the others have been sent to cards i dont have access to anymore. my google pay only has the active card on it but it seems google has refunded to the same cards used at purchase. i've contacted google support but they cant do much for me. its a decent amount of money im not getting back so im kinda upset. what should i do?
Hey @sammyd732,
You can check with your bank in this case. If the refund went through successfully even though your payment method is inactive/expired now (refund can still take up 3-5 days, sometimes even longer), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. It's also normal that Google will first attempt to refund you on the original payment method.
Hope this helps!
Hey @sammyd732,
You can check with your bank in this case. If the refund went through successfully even though your payment method is inactive/expired now (refund can still take up 3-5 days, sometimes even longer), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. It's also normal that Google will first attempt to refund you on the original payment method.
Hope this helps!