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sammyd732
Stadia Player
Stadia Player

stadia refunds sent to wrong form of payment

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so basically im trying to get my refunds from stadia, gotten a few of them. but the others have been sent to cards i dont have access to anymore. my google pay only has the active card on it but it seems google has refunded to the same cards used at purchase. i've contacted google support but they cant do much for me. its a decent amount of money im not getting back so im kinda upset. what should i do?

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @sammyd732,

You can check with your bank in this case. If the refund went through successfully even though your payment method is inactive/expired now (refund can still take up 3-5 days, sometimes even longer), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. It's also normal that Google will first attempt to refund you on the original payment method.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

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1 Kudo
1 Reply
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @sammyd732,

You can check with your bank in this case. If the refund went through successfully even though your payment method is inactive/expired now (refund can still take up 3-5 days, sometimes even longer), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. It's also normal that Google will first attempt to refund you on the original payment method.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

1 Kudo