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Kanji
Stadia Player
Stadia Player

so i got my refund, but it went to a prepaid debit card that i dont have any more. is ther any way to get it to goto my actual debit card?

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Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Kanji,

You can check with your bank (or issuer of the prepaid card) in this case. If the refund went through successfully (which can still take up 3-5 days), then the issuer may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

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1 Reply
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Kanji,

You can check with your bank (or issuer of the prepaid card) in this case. If the refund went through successfully (which can still take up 3-5 days), then the issuer may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

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