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Treywrld
Stadia Player
Stadia Player

refunding 2k21

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my friend was at my house and used my phone and ordered 2k on this app and was playing it then i found out about it a week later so i was trying to refund it but i cant may i have a refund please?

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Best Response
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Treywrld,

You can refund if you meet certain conditions.

You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This refund is only available for purchased games, and not for add-on content or services.

Refund bot: https://partnerdash.google.com/apps/chatbot/chat?p=RefundChat
Contact support: https://support.google.com/stadia/gethelp

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1 Kudo
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Treywrld,

Sorry to hear your friend purchased a game on your phone that you didn't want.

Here in this article is described how to try to get a refund: Stadia return policy

First way is usually to try a refund via the app or the web and if that doesn't work, you can contact the Stadia team for a refund. 

Good luck, if this doesn't work, maybe you should talk with your friend to give you the money back for the game. :thinking_face:

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2 Kudos
2 Replies
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Treywrld,

You can refund if you meet certain conditions.

You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This refund is only available for purchased games, and not for add-on content or services.

Refund bot: https://partnerdash.google.com/apps/chatbot/chat?p=RefundChat
Contact support: https://support.google.com/stadia/gethelp

1 Kudo
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Treywrld,

Sorry to hear your friend purchased a game on your phone that you didn't want.

Here in this article is described how to try to get a refund: Stadia return policy

First way is usually to try a refund via the app or the web and if that doesn't work, you can contact the Stadia team for a refund. 

Good luck, if this doesn't work, maybe you should talk with your friend to give you the money back for the game. :thinking_face:

2 Kudos