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knight13331
Stadia Player
Stadia Player

refund went through only to 0.

My refund for a sixty dollars game did went through to only zero dollars, can you "google" fix this soon please.

plus, I had fun playing stadia but now then, all the suddenly you guys at google mess up big time. let's just say let this be a lesion for the better future.

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7 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@knight13331 What game is it? Can you check your payment method and see if the fund went through anyway?

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
knight13331
Stadia Player
Stadia Player

Red Dead Redemption 2

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@knight13331 Did it actually show $0 on your email? Have you checked the balance of your payment method?

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Stadia Guides are not employed by Google. Opinions are my own.
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knight13331
Stadia Player
Stadia Player

I change it like it ask me to do.

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knight13331
Stadia Player
Stadia Player

it also said refunds declined on google pay activity, does that mean I got to wait longer?

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JamesFromGoogle
Community Specialist
Community Specialist

Hey @knight13331,

Thanks so much for posting here in the community forum. This process can take some time. We are doing everything we can to make sure everyone has their refunds before Stadia closes in January of 2023. Unfortunately, we don't have any specifics on when the refunds will be finalized for everyone as it depends a lot on everyone's individual financial institution. Keep us posted with how it's going if you'd like.

Sincerely,

James

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jsc315
Stadia Player
Stadia Player

You'll get a email to give another form of payment. From what I've seen on Reddit it can take up to 2 weeks.

For me, my funds have been accepted and I can't access those funds so I'll never get a email.

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