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syn25
Community Member

refund made to a credit card whose number has been changed.

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Hi, stadia made a refund to my credit card which i had to change due to a fraudulent transaction. How Can i request google/stadia to make the refund to a new credit card or any other means.

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @syn25,

You can check with your bank in this case. If the refund went through successfully even though your payment method is inactive/expired now (refund can still take up 3-5 days, sometimes even longer), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. There's no other way to request from Google to make the refund to another card, because it's normal that they first attempt to refund you on the original payment method for the purchase.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

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2 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @syn25,

You can check with your bank in this case. If the refund went through successfully even though your payment method is inactive/expired now (refund can still take up 3-5 days, sometimes even longer), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. There's no other way to request from Google to make the refund to another card, because it's normal that they first attempt to refund you on the original payment method for the purchase.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

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syn25
Community Member

Thanks. I got the amount refunded.

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