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DoubleDigitIQ
Stadia Player
Stadia Player

refund didnt go through on my end

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was in the process of refunding borderlands 3 and the page bugged out on me before i could complete the request. went back to the stadia app to use the link again but the refund went through on googles end, i dont have access to the game any longer on stadia and cant fill a refund form, but i didnt get any confirmation or money back. i had refunded rdr2 right before and everything went smoothly, and a handful of other games before that.

i have no playtime on it and the purchase was within the 2 week limit. didnt even end up finishing the request, no idea what went wrong on my end. could i get a confirmation that the refund went through? dont really want the game.

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Best Response
ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Hi @DoubleDigitIQ, we can not check what happened but refunds do take a bit of time to process usually 3-5 business days to process and be refunded. If I am correct I didn't getting a receipt last time I did a refund.

https://support.google.com/googleplay/answer/2479637?hl=en#zippy=%2Cstadia%2Crefund-timelines

You could contact stadia support and bringing your issue up with them. They might be able to help with checking the status of your refund and see if it is being processed or not

-Shadow

I am just a volunteer on the forums

-Shadow
I am just a volunteer here on the forums

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1 Reply
ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Hi @DoubleDigitIQ, we can not check what happened but refunds do take a bit of time to process usually 3-5 business days to process and be refunded. If I am correct I didn't getting a receipt last time I did a refund.

https://support.google.com/googleplay/answer/2479637?hl=en#zippy=%2Cstadia%2Crefund-timelines

You could contact stadia support and bringing your issue up with them. They might be able to help with checking the status of your refund and see if it is being processed or not

-Shadow

I am just a volunteer on the forums

-Shadow
I am just a volunteer here on the forums
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