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Demetrio
Stadia Player
Stadia Player

problems buying games on the store

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Hello, I’ve been having problem with my payment method and I can’t purchase anything on Stadia Store.
My profile’s name is Demetrio#8273 (REDACTED).
I’ve tried with different credit cards but it keeps refusing any transaction.
Can we fix this problem? Thanks!

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Demetrio,

do you receive a specific error when trying to do a transaction?

If you have an Android phone, can you also try to purchase the game you were attempting to buy in the Stadia app? Does that work?

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Tobonaut
Gold Stadia Guide
Gold Stadia Guide

Hi @Demetrio 

Google or Stadia will charge a small amount from your credit card to validate it. Did you see such charge on your balance report? Do you use the same payment methods in other Google services?

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2 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Demetrio,

do you receive a specific error when trying to do a transaction?

If you have an Android phone, can you also try to purchase the game you were attempting to buy in the Stadia app? Does that work?

0 Kudos
Tobonaut
Gold Stadia Guide
Gold Stadia Guide

Hi @Demetrio 

Google or Stadia will charge a small amount from your credit card to validate it. Did you see such charge on your balance report? Do you use the same payment methods in other Google services?

---
Please mark posts that helped you to solve your problem as an "Answer" or give "Kudos" to other helpful posts.
0 Kudos