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loganbrooks23
Stadia Player
Stadia Player

mistake purchase refund

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I was scrolling therought the store looking at things and I clicked on something for destiny 2, it opened up the page and it wasn't loading so I started clicking the screen and accidentally puchaced a $50 item that doesn't even work in game. please help I would like my money back!

 

-logan brooks

1 Kudo
Best Response
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@loganbrooks23 can you check what you actually purchased? If you accidently purchased DLC/add-ons, the official policy is that it's that they're non refundable. Since Destiny 2 is a free to play game, I'm afraid this is what's happening to you.

If that's the case, I highly recommend you to contact support to explain the situation and see if they can grant you an exception.

https://support.google.com/stadia/gethelp

 

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Stadia Guides are not employed by Google. Opinions are my own.

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1 Kudo
2 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@loganbrooks23 can you check what you actually purchased? If you accidently purchased DLC/add-ons, the official policy is that it's that they're non refundable. Since Destiny 2 is a free to play game, I'm afraid this is what's happening to you.

If that's the case, I highly recommend you to contact support to explain the situation and see if they can grant you an exception.

https://support.google.com/stadia/gethelp

 

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Mrmojorisin19
Community Member

I had a similar problem this evening. My 7 year old son was playing Crew 2 through my Stadia controller on Chromecast and accidently purchased the Season Pass for £32.99. He literally pressed 3 times on the control pad and it was purchased! At no point did it ask for a password to verify the transaction. I contacted Google through the online chat and explained the situation and they are going to kindly refund me. I raised the issue with the google employee and asked if there was any setting I could change to ensure any purchases are verified by me, but there is no way of changing it. Purchases are only only verified on a android device (ie your phone) but obviously this purchase is being done through the Chromecast. This is clearly a security issue and i was told to raise it through the feedback option on my stadia account.

0 Kudos