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kouidermen
Community Member

i requested refund but money didnt come yet!

hello! 

 

so i've requested a refund of FIFA 21 on the 28august , the refund has been accepted on stadia website but i did not receive the money on my credit card yet ! any help ?

 

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4 Replies
Moosemaninc
Stadia Player
Stadia Player

@kouidermen 

When did the request get accepted on the website? Depending on the bank you use sometimes it can take a couple days to show. if it has been over I would say 3-5 days I would speak with stadia customer support. :slightly_smiling_face: 

fingers crossed this gets sorted for you soon

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kouidermen
Community Member

the refund has been accepted on the same day i requested it , the 28august  and i have send stadia support an email but didnt get any response for them  :confused_face: 

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JamesFromGoogle
Community Specialist
Community Specialist

Hey @kouidermen,


If you aren't getting a reply from the email thread that you had previously started with Stadia support, I'd recommend reach out to support again and explain what happened. Someone will be able to help you out.:slightly_smiling_face:

 

Best,

James

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Stanman39
Stadia Player
Stadia Player

Yes I need a refund

 

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