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DeBigKai
Founder
Founder

failed refund

no longer use/have a credit/debit card.

not going to get one for a refund.

is there anyway google could refund through banktransfer?

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4 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @DeBigKai,

Google will first attempt anyway to repay you to the original payment method. Either that is successful, in which case you could check your statements or check with the bank or the refund will fail, in which case you'll get an email from Google with a link to provide an alternate payment method. Since the link will guide you to pay.google.com to solve a specific notification in that case, you would be able to choose another payment method for example from the payment methods you have added to pay.google.com.

So in your case you can first check which other payment methods you have added or can add to pay.google.com to see the options you would be able to choose in case the refund fails.

Banktransfer is not an option in most countries though, but if you're living in a country where PayPal is supported, maybe that would be an alternative. More info about accepted payment methods you can find here (these are usually the ones you can also add to pay.google.com): Accepted payment methods on Google Play

Hope this helps.

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DeBigKai
Founder
Founder

not really.

seeing as all these options should be available but only debit/credit is what is being asked constantly

Screenshot_stadia1.png

 

  

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Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Did you try to add another payment method manually to pay.google.com (either in the "payment method" section or you can alternatively also add them on play.google.com) and then try again to click on the notification dot and select the newly added one? Does that work?

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DeBigKai
Founder
Founder

Ideal is connected and working on google play, but not on google pay where the refund is, its still only asking for debit/credit card.

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