cancel
Showing results for 
Search instead for 
Did you mean: 
Over_Buff
Stadia Player
Stadia Player

error during purchase but i got charged anyway

as in title.

i got error "or-pmsa-03" so i didn't buy the game, but controlling my bank account i see that stadia charged me for the game.

 

sadly no game was in my library neither a confirmation email for the purchase was in my inbox.

 

what to do?

thanks in advice

0 Kudos
3 Replies
Over_Buff
Stadia Player
Stadia Player

i tried again today and i suceed to buy the game (red dead redemption 2 ultimate edition), i got my email and the game is on my library but i still have the double charge on my bank (two times 53,99€)

i know it's holiday so i'll wait till someone will come back to work, wishing him/her happy christmas and happy new year

0 Kudos
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hiya @Over_Buff,

I think it is best you contact support about this issue. Click Here for the support page.
We are not able to help you on this community board I am afraid.

0 Kudos
Over_Buff
Stadia Player
Stadia Player

solved:

 

i contacted google pay assistant on this link

Contattaci - Guida di Google Pay

they told me that the transaction has been automatically cancelled so i had just to wait my bank to figure out and regain my money, so it was.

0 Kudos