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HaitianFifty
Stadia Player
Stadia Player

demande de remboursement

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Bonjour j'ai prêter mon compte a une personne de ma famille qui a acheter Madden NFL 22 étant donne que je n'y joue pas personnellement je demande donc un remboursement. 

quel sont les démarches a faire ? 

merci 

Cordialement 

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Best Response
HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

Hi @HaitianFifty 

Stadia offer full reimbursement for any game as long as you have the following requirement:

  • The game should have been purchased less than 14 days ago
  • You must have less than 2 hours of gameplay

 

You have two options to ask the reimbursement

In the Stadia app

 

  • On your mobile device, sign into the Stadia app.
  • At the top right, tap your Stadia avatar.
  • Tap Purchases & subscriptions.
  • Under "Transaction history", tap the item for which you would like to request a refund.
  • Tap Request Refund.

 

 

On stadia.com

 

  • On your computer, sign into your account on stadia.com.
  • At the top right, click your Stadia avatar.
  • Click Stadia settings then Purchases & subscriptions.
  • Under "Transaction history", click the item for which you would like to request a refund.
  • Click Request Refund.

you can find more info here on this article https://support.google.com/stadia/answer/9598538?hl=en

Hope this helps!

 

 

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HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

If the button is not present, it means that the purchase is older than 14 days or it was played more than 2 hours, if you are sure those limits are not met, you may contact the support on this page: https://support.google.com/stadia/?hl=#topic=9634925 (scroll to the bottom and you can find the contact options) they have more visibility on your account detail and may help you better with this issue!

View Best Response in original post

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4 Replies
HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

Hi @HaitianFifty 

Stadia offer full reimbursement for any game as long as you have the following requirement:

  • The game should have been purchased less than 14 days ago
  • You must have less than 2 hours of gameplay

 

You have two options to ask the reimbursement

In the Stadia app

 

  • On your mobile device, sign into the Stadia app.
  • At the top right, tap your Stadia avatar.
  • Tap Purchases & subscriptions.
  • Under "Transaction history", tap the item for which you would like to request a refund.
  • Tap Request Refund.

 

 

On stadia.com

 

  • On your computer, sign into your account on stadia.com.
  • At the top right, click your Stadia avatar.
  • Click Stadia settings then Purchases & subscriptions.
  • Under "Transaction history", click the item for which you would like to request a refund.
  • Click Request Refund.

you can find more info here on this article https://support.google.com/stadia/answer/9598538?hl=en

Hope this helps!

 

 

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HaitianFifty
Stadia Player
Stadia Player

Merci de votre réponse qui n'a pas tarder mais il y est écrit nul par "demander un remboursement" c'est pour cette raison que je vous ai contacté 

0 Kudos
HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

If the button is not present, it means that the purchase is older than 14 days or it was played more than 2 hours, if you are sure those limits are not met, you may contact the support on this page: https://support.google.com/stadia/?hl=#topic=9634925 (scroll to the bottom and you can find the contact options) they have more visibility on your account detail and may help you better with this issue!

0 Kudos
Mhylda
Stadia Player
Stadia Player

Ce matin j'ai acheter fifa 22 en pensant pouvoir jouer avec mes amis qui sont sur EA,le crossplay n'étant pas disponible je n'y jouerais jamais je demande donc un remboursement, PS: j'y ai littéralement jouer 20 min et chercher pourquoi je ne peux pas jouer avec mes amis pendant 1heure, et moins de 24h l'achat, donc je vous prie d'accepter.

Cordialement

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