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Hackerman555
Stadia Player
Stadia Player

cancel deletion request

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I needed to remove my payment profile due to security/other risks.  And I would like to somehow (after re-adding) the payment info to request  to stop the deletion of my Stadia account.  I have a large collection of games that I did not want to play while risking my personal info from other (3rd party accounts) and other data being leaked.

 

When I launch the Stadia App (on mobile) or desktop, I receive a text popup:

[copy and pasted]

You asked to delete Stadia from this account

You recently started the process to permanently delete Stadia from your Google Account. This process is scheduled to happen 30 days after your deletion request.

Please contact Stadia's support team if you want to stop the deletion. Otherwise, you won't be able to access Stadia until the deletion process is complete. After that, you can sign up again, but you won’t have access to things like your previous purchases, game saves, and Stadia Name.
 
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Thank you in advance.
 
 

 

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Best Response
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Hackerman555 you need to contact support to cancel the deletion. The link is actually in the hyperlink of what you copy pasted. Just click on that and follow the steps, and better to do it ASAP.

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Stadia Guides are not employed by Google. Opinions are my own.

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Hackerman555
Stadia Player
Stadia Player

@Ivan That link now redirects to general support page where I search for "An issue" but never get redirected to a support chat or and other contact.  

I get redirected to the same page with that "Text and that link".  So it's like stuck in a loop.

I will try it again.  

Thanks.

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6 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Hackerman555 you need to contact support to cancel the deletion. The link is actually in the hyperlink of what you copy pasted. Just click on that and follow the steps, and better to do it ASAP.

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Hackerman555
Stadia Player
Stadia Player

@Ivan That link now redirects to general support page where I search for "An issue" but never get redirected to a support chat or and other contact.  

I get redirected to the same page with that "Text and that link".  So it's like stuck in a loop.

I will try it again.  

Thanks.

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Hackerman555 once you follow the steps, it will give you an option to interact with a representative. You can see it from the form on step 3. Please let us know if you're still having issues.

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Stadia Guides are not employed by Google. Opinions are my own.
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Hackerman555
Stadia Player
Stadia Player

It did.  Thanks.  I have to wait 1 day and I should be able to access my library.

Is there a way to close a chat thread, or does it close automatically?

 

 

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Hackerman555 You meant the support conversation? I believe you can just close the tab.

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Stadia Guides are not employed by Google. Opinions are my own.
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Hackerman555
Stadia Player
Stadia Player

It did.  Thanks.  I have to wait 1 day and I should be able to access my library.

 

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